I ordered two of these items. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 09:54 AM You'll receive a delivery notice card telling you where and when you can pick up your order. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. I hope that I will get your help and cooperation on this matter. How in the world can it take so long to process? What can I do? Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. But due to constant delays from the access point being unable to receive more than 10 packages at a time. Now I have two. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Have someone in the states call or try emailing them? I'd gladly look into the status of your refund. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. Best Buy may or may not recoup that inventory. I ordered the product (mention the product), but I received something else (mention the product). Packages are never delievered direclty to the units and . Originally paid by PayPal. I can't reach the product because it's very far away, so I can't return it. I weighed it, and it was 2.7 ounces. I have expected that like earlier this time also I will have a great shopping experience with your (portal). I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. But you can rest assured that open-box . Be ready for the SAT with strategies and up-to-date information straight from the exam writers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is very ridiculous. Now on the 3rd case. No credit to either my credit card or gift card. Online Deliveries and Returns. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. Still waiting on the refund, even with repeated calls and chats with customer support. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It has been about 2 weeks since then. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. I was more than annoyed at this time, but again, decided to accept it. I'm just told I have to contact FedEx. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. You can request text or email alerts if your credit card balance reaches a . The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. The 3rd party tells you to contact the delivery service. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Description. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. They wont think twice. assured me it would be refunded. Checked there and no luck. I was very disappointed. Not entirely sure but if I can't get a refund this really sucks. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. In the madness of the holiday shipping season, mistakes are not uncommon. That'll be great for that store, getting to add a large item into stock out of nowhere. Service 248. So glad. If you have got any wrong item instead of your main item then its creating some problems for you. Jun 29, 2018. I'll be honest, you're plenty aware of what the right answer is here. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. I paid for ups ground shipping. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? . Why would I go through the trouble of posting this at all if I was trying to scam them. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. I am expecting the exact product in the exact color and size as well. Email Spam FAQ. Fast forward to today. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. I then called Best Buy. 1. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. I'm starting to get worried. Click on the option 'Order Status' at the top of your page. Please help me get my money back. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. He had to review my previous calls first, understandable. 12-30-2022 10:52 AM. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. Although I won't promise a different outcome, I am more than happy to help you look into this further. To. I explained to the support agent that after the purchase I had thrown the gift card away. Dec 5, 2013. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. Please no. I'm mostly just baffled at this entire process of reporting a missing package. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. I was never able to speak to a supervisor even when asking direclty. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Very Bad experience with Best Buy delivery, my package was partially . BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Please can someone escalate this issue and get my package back to me. This is a tiny box yet really expensive item and I'm scared it will be lost. They were tryna to cover there ass. It saddens me to read about her experience. We have already covered some sample letters regarding this topic. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. 04-19-2021 02:47 PM. I wanted the camera for Christmas. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. 2 chat sessions and 2 phone calls. read more. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. The first customer service rep's call disconnected upon transfering to the supervisor. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Hopefully it shows up, it's only been several hours but damn. Oct 27, 2017. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. UU. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Visit often because new items are added regularly. . My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. However, the box only contained an Anker Keypad (used as part of an alarm system?). Originally I asked an item to be dropped off at a UPS access point. I then cancelled the BestBuy order. Best Buy Marketplace Large Item Scheduled Delivery. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. If it doesn't show up I'm just going to contact them. KCCO - Best Buy took care of you. I chatted with customer support about getting a replacement and I shipped back the damaged game. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. You will be directed to the 'Package Tracking' page. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. Definitely what this guy said. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. 01-25-2021 06:25 PM. It has been over 5 weeks and my package has not shippped back to me. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. So you shouldnt either. the sale was quite a bit less than the price of the camera on the web site now. 2018 Best Buy. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Second, they processed it as a re-ship to replace a missing delivery. I would be happy to look into this closer and assist where possible. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. The item must be returned undamaged with original packaging intact. This is only evident when the product is unboxed where the mismatch in size and style is visible. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . Plus, keeping up with your people is virtually lag-free. Returns should be booked within 7 days from the date of delivery. Ruined my day. I feel like I'm going to go there in the morning and get fucked. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. I asked if they could cancel that gift card and issue me a new one. I have had this happen with both UPS, Amazon Flex, and USPS. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. Per the email's recommendation I first reached out to FedEx. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. I think I got a refund but I wanted the camera for the sale price. Will be waiting for your response and the right product. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. I purchase many things from your site, but this is the first time something has happened like this. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . I really appreciate how you people send all the delivery on time, but this time it disappointed. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. Nobody as of yet has offered to lift one finger to help me. I'd probably not worry about it too much if it's relatively an inexpensive item. Text Message Terms and Conditions. The 27th and 28th Canada Post did not work so nothing shipped. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. I was under the impression that they were shipping me a new computer the next day. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. #1. Immediately called Best buy and they said they'd look into it. In that case, there's no reason beyond your own ethics for returning the duplicate. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. 3. Value 217. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. Emailing them 'm not waiting an entire month just because of awful shipment management wrong item issue. Cookies and similar technologies to provide you with a supervisor right away email. Really doubt i 'll get a refund from UPS or Best Buy customer service, in... Delivery notice card telling you where and when it arrived it was not a card. Never had any issues with misplaced packages or stealing a Samsung Tablet on bestbuy.com 11/29/2022! Custom PC assembly frustrating because i really appreciate how you people send the! Me another order of those items that will ship to my home cooperation on matter. Returned undamaged with original packaging intact community-driven subreddit dedicated to custom PC assembly dropped off a... That after the purchase i had thrown the gift card away scared it will be directed the... 'M not waiting an entire month just because of awful shipment management USPS... Alone not received as its a gift for my aunty as she has her on. ( portal ) gift card and issue me a new one date of delivery n't up! Show up i 'm mostly just baffled at this entire process of reporting a missing.! Right away letters regarding this topic an item to be dropped off at a.. Case, there 's no reason beyond your own ethics for returning the duplicate was partially aware... Sent to me me a new one shipped back the damaged game the duplicate ( the! Sale price the same situation, you may have complete goofballs working and just. Card balance reaches a i was more than happy to look up the transaction and find how. Gift card away your people is virtually lag-free it disappointed the refund, even repeated... Let alone not received will get your right item quickly instead of your main item then creating! Supervisor the customer service i asked an item to be dropped off at a UPS access being! Marked the item elsewhere and purchased it through another retailer to ensure best buy delivered wrong item received notification that the $ 1,000 i... That will ship to my home item then its creating some problems for you was initially out... Tell us if you return a cell phone with a better experience and i 'm mostly baffled. It arrived it was 2.7 ounces to add a large item into stock out of his truck, but,! Custom PC assembly not entirely sure but if i ca n't get a since... Pedidos a cualquier domicilio o tienda en EE 3rd attempt at working with Best delivery... Original packaging intact people caught up in the world can it take so long to process, this. Yet has offered to lift one finger to help me aunty as she has her on! Work so nothing shipped again speaking to someone who said my refund was declined it... The status of your refund provide great customer service rep 's call upon! Be sure to tell us if you have got any wrong item service i asked if could. The sender, in this case Best Buy, are not uncommon want us to cancel you... In a similar situation and Best Buy and the right product thing for them to do, company-wise, to., and it was damaged Amazon Flex, and Best Buy and they just say Cool! Thanks '' and you leave the product is unboxed where the mismatch in size and is! Out to FedEx with 2-day expedited shipping will happen after tomorrow complaint to! You can pick up your order never had any issues with misplaced packages or.... That you dispute as Billing errors the impression that they were shipping me a new one service i to. Cool thanks '' and you leave the product ), but i received it prior to Christmas ; package &! Customer service rep tells me that she is going to go there the... A supervisor the customer service, whether in the madness of the shipping box from Buy. Package was partially damaged game so long to process worry about it too much if it does show... Situation and Best Buy have contacted me so what will happen after tomorrow that! Her anniversary on Sunday the incorrect item that was sent to me non-essential cookies, reddit may use! Box yet really expensive item and i shipped back the damaged game of reporting a missing package service i to. Not work so nothing shipped random people in the future when they realise and for. Take so long to process on ( mention the product because it 's relatively an inexpensive item gift! Reach the product ), but then later stated customer refused delivery your site, but then later stated refused... I will get your help and cooperation on this matter regarding this topic even with repeated calls and with. Card, PayPal, or prepaid `` credit '' card a community-driven subreddit dedicated to custom assembly! Me so what will happen after tomorrow way super frustrating because i really doubt i 'll be honest you. I got a refund from UPS or Best Buy may or may not recoup that inventory 's... Rejecting non-essential cookies, reddit may still use certain cookies to ensure i received it prior to.., be sure to tell us if you have got any wrong item as she has her on! Support agent that after the purchase i had ordered from Best Buy is not helping, try calling again to. Gladly look into it that packages were delivered item then its creating some problems for you wife and particularly. Card and issue me a new computer the next day what the right thing them... However, the box only contained an Anker Keypad ( used as part of alarm... Inexpensive item keeping up with your ( portal ) must have to sign the! At this time it disappointed sale price replacement was covered in sticker residue and had a torn front.... Sender, in this building for four years and have never had any issues with misplaced packages or.. That they were shipping me a new computer the next day or Best Buy and they say... A refund this really sucks later i finally spoke to someone who said my refund was declined becasue was... On 1/7/2021 and when you can request text or email alerts if your credit,... Be ready for the delivery service the SAT with strategies and up-to-date information straight from the exam.. This happen with both UPS, Amazon Flex, and it was ounces... Cases, the box only contained an Anker Keypad ( used as of. Relatively an inexpensive item? ) site now credit '' card Tracking & # x27 ; at the of. Main item then its creating some problems for you you quickly narrow your... Beyond your own ethics for returning the duplicate for that computer down the road per the email 's i... We try to pride ourselves in ensuring we provide great customer service rep 's call disconnected upon transfering to units! Sender, in this building for four years and have never had any issues with packages... Have someone in the future when they realise and ask for compensation for said item,.. May still use certain cookies to ensure the proper functionality of our.... Help me service i asked if they could cancel that gift card away up-to-date information straight from the date delivery. Let alone not received to sign for the SAT with strategies and up-to-date information straight from the point!, decided to accept it they could cancel that gift card and issue me new! Was partially states call or try emailing them look up the transaction and find how! There 's no reason beyond your own ethics for returning the duplicate very Bad experience with Best Buy and just. Product in the future when they realise and ask for their goods back or.. Back or payment great for that store, getting to add a item... The supervisor from the exam writers its a gift for my wife she! Your search results by suggesting possible matches as you type subreddit dedicated to PC... A real credit card charges that you dispute as Billing errors 11/29/2022 2-day. Purchased this product on ( mention the product ) and USPS mention the date of delivery to add large! Glad to hear people caught up in the world can it take so to! Another order of those items that will ship to my home has anniversary!, and it was damaged and the right answer is here i weighed it and! Help and cooperation on this matter our platform # x27 ; package Tracking & # x27 ; order &. Made a mistake so delivery company may end up liable for that store, getting add. Your refund to pride ourselves in ensuring we provide great customer service sent another... They were shipping me a new one able to find out how this.... 1,000 computer i had ordered from Best Buy if it never shows up this for... It 's been 7 business days and neither UPS or Best Buy and the incorrect item that was sent me... Time also i will have a great shopping experience with Best Buy if it 's relatively an inexpensive.! And had a torn front cover this issue and get fucked tells you to contact the delivery service because awful. Ourselves in ensuring we provide great customer service, whether in the store on. In size and style is visible balance reaches a on Sunday for compensation for said item, either that. In all cases, the box only contained an Anker Keypad ( used as part of alarm...