I booked a flight to Bangkok but the online system carried out two transactions. This is the version of our website addressed to speakers of English in Canada. How do I effectively communicate with an airline? I tried the money saving expert site too; but they used the same email as me so I wont get a response. someone got a double refund and can't contact them to return it - never knew travel could be such a lottery, I would call your credit card company. The temp charge goes down if not. Can you use 2 payment methods on Expedia? I hope it is a shadow hold only. Thanks for the info. Airport approved? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Paramount+. June 1, 2017. a. Expedia Group pays all taxes (state, local, and occupancy) directly to the State of New York for partners within New York City limits. Cathay Pacific flight change means very tight layover. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. How do I effectively communicate with an airline? Is it cheaper to book through airline or Expedia? You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Airport approved? I hope everyone has been Corona free since 03! I hope everyone has been Corona free since 03! Not cool. By clicking Accept All, you consent to the use of ALL the cookies. The cookies is used to store the user consent for the cookies in the category "Necessary". The prominently displayed customer service number is 1 (800) EXPEDIA and it is easy to make changes or re-book flights. In some cases, the airlines can be more expensive than the online travel agency. Joe and his girlfriend endured a confusing turn of events at a Dollar rental car kiosk that ended up in them being charged twice what they were quoted on Expedia. Call the hotel. This post has been removed at the author's request. I hope it is a shadow hold only. You also have the option to opt-out of these cookies. I have been double billed before and I called my bank and they took care of it. Supermarket zip seal bags for liquids? Is it on your billing statement? What's with these screwy ticket prices? Reputable retailers quickly refund an obvious duplication but others make a fuss. and that was why the charge was reduced by 30.00. I booked a round trip (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. Supermarket zip seal bags for liquids? Is it up or down? When Expedia investigated it was able to confirm that you had been charged twice. Press J to jump to the feed. Can I get a refund? Last week I booked an international flight through Expedia. You dont have to cancel your flight if you get a better deal within 24 hours. The cookie is used to store the user consent for the cookies in the category "Performance". So, a couple of days ago I bought some tickets from Expedia, and today I awoke to a negative number in my bank account. Shopping for an engagement ring, but dont know where to start? Click to reveal These cookies track visitors across websites and collect information to provide customized ads. SA, London. But the booking process seemed to have frozen at that point. I'm still waiting. Sorry but how can we help you. This is between you the OTA and your credit card company. Please work it out and refute any charges that may have sh What's with these screwy ticket prices? I would have had no idea of this had I not had problems with another transaction. A phantom charge is a mysterious hiccup that can appear on a hotel or car-rental bill, but which usually resolves itself after a few days. The website was launched by Microsoft. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. The website-running-slow scenario is an old standard from the 90s, as far as travel complaints go. This did help me as I have been double charged on my credit card for a (ta && ta.queueForLoad ? Luckily it wasnt my bank account and never had this problem with Orbitz. They agreed the case was clear cut and there would be a full refund of 399.84. But opting out of some of these cookies may affect your browsing experience. Help. The benefit of free cancellation and a fullRefund on booking cancellation within 24 hours of ticket reservation is offered by the online travel agency. After looking into it a bit, it seems that Can I get my They wont speak to me on live chat as the booking is too far away and the email address no longer works! Completely dismissive. Title. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. The payment should be made with two credit cards. Super. I booked last December with a debit card on the internet and received two identical itineraries. What makes it unique or just ordinary? We welcome letters but cannot answer individually. I called the bank , that's why I have to wait. Article Record Type. Keywords. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. Yeah, if only they were pending. We also use third-party cookies that help us analyze and understand how you use this website. It has apologised, saying, in this instance, the correct procedures were not followed. When I This cookie is set by GDPR Cookie Consent plugin. more. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. Buy now or later? You will be able to save this in your dashboard, and our teams will be able to access it when disputing a chargeback. I'm shocked a company such as Expedia deals with people this way. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. Since hotels dont have to pay commission fees, they give priority to reservations made directly with them. Thanks! It is a holiday. I called the bank , that's why I have to wait. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. WebJust happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. Then I discover that there are two charges of identical amounts on my credit card, posted on consecutive days. First time used Expedia , never use it again. Web(latest update February 23, 2023) Expedia Group is a travel technology company. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106364116', '');}, 'log_autolink_impression');flight/hotel combo from Expedia for the end of 2020. last reservation has a reference to the first one, but expedia says that they have charged Check your Expedia account (just in case!) Necessary cookies are absolutely essential for the website to function properly. Mine took a few days to rectify itself but the second charge eventually disappeared and didn't appear on my statement. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 167.172.102.133 I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. The action you just performed triggered the security solution. I called expedia and they issued a refund. I have suffered an expensive problem booking a holiday through Expedia's website. At least that's what I thought. Your IP: It transpires that I had paid 365 for an Air Canada return flight from Vancouver to San Diego and then 395 to be on the exact same flight as myself! Article Number. 786 Posts. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Then I discover that there are two charges of identical Help. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. It is my money!!! IT will drop off. Travelers can save a lot of money if they book through Expedia. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. English. Share your expedia experience or quick trips for finding solid deals on expedia or other travel sites. Ask the hotel for Expedia's booking confirmation number for the second reservation. WebAnswer 1 of 4: Hi guys. When I looked on my bank statement the next morning, I had been Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. It's explained better here. It said that the person who answered your first call would not have been able to see this we're not sure why. Carol it was 2 different cards, 1 credit and 1 debit. Corby Davidson, radio co-host of The Tickets Hardline, has rare benign tumor, Erykah Badu honored with key to Deep Ellum at her birthday concert. Travelers will not be able to get refunds twice. I live on a very tight budget, and these kinds of things make my life far more difficult than it needs to be. Christopher Elliott is the ombudsman for National Geographic Traveler magazine. I have called, emailed, sent letters and still haven't been able to get my money back. This causes particular problems with non-refundable flights. I have used Expedia.ca for years. I have called, emailed, sent letters and still haven't been able to get my money Can I Use My Expedia Account To Book A Hotel For Someone Else? I then used my nozzle, and decided to pay the full amount on my credit card - in case the first payment went through. The representative would not take any responsibility, and said Expedia couldn't refund me even though, as I argued, I had paid for something which it is impossible for me to use. Very frustrated double charged with Expedia . Im still waiting to see if this charge just drops from my pending post as one set of payments has already posted and I have paid for. After pressing confirm, it froze and threw me back to the payment screen. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed. You should be able to go on your Expedia account and see what the total charges are. This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. In the Expedia case, you will see an Expedia charge. I have bought 2 tickets in total of 212,USD, 212,USD same day and 212,USD 4 days later, last reservation has a reference to the first one, but expedia says that they have charged only once- but I see that not.. You should work with the Credit card for a chargeback, the debit card is a tougher process and much harder to get back. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. The weird thing is, and I noticed this a couple of days ago - was that Expedia charged their $10.00 fee, and nothing else. Airline, Airport, and Travel Abbreviations. Been looking for a while, but still cant find that perfect gift? Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly. Analytical cookies are used to understand how visitors interact with the website. Basically Ive just booked a flight/hotel combo from Expedia for the end of 2020. The issue is that the initial payment also came out so now I have been charged double. i already talk to expedia they told me they only charged for once not twice. Its fine to ask your travel agency to help when theres a problem like this on your itinerary. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. Cloudflare Ray ID: 7a14285e5aa2913a Did You See February 2023's Throwback Thursdays. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. WebThe payment was successful and the trip was booked. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! PD-Why-am-I-seeing-unrecognized-charges-from-Paramount. If the hotel is scamming, they won't have a valid confirmation number. Its usually followed by someone trying to make the same reservation again on the same site, or worse, on a different site, and then attempting to cancel one. Is it down for me? Dont use a debit card for car or hotel reservations because of this. SW, London. I know it will all be fine when I do the dispute but I didnt like the way Expedia handled it. Create an account to follow your favorite communities and start taking part in conversations. It was unable to resolve the issue by email so I phoned customer services. follow us on Flipboard. The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. I have sent informtion from the bank- they adviced to call to customer service, But if they can't solve in in written way- will they do in oral. Cathay Pacific flight change means very tight layover. Buy now or later? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our Concierge Professionals will help guide you on your search by answering questions, directing your to resources, and connecting you with our trusted vendors. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Sure. Will a reimagined Dallas Museum of Art truly embrace diversity? This cookie is set by GDPR Cookie Consent plugin. Please include a daytime phone number. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When Expedia investigated it was able to confirm that you had been charged twice. This is the version of our website addressed to speakers of English in the United States. Im panicking, and Im at a loss. JavaScript is disabled. WebExpedia has made reservation two times: 212,USD same day and 212,USD 4 days later. What is the Hopper Tip? WebI paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. Are they same or different itineraries? Language. Most like the first charge is a mock charge that will disappear from your card soon. Super. whom should i talk ? Find Beautiful Engagement Rings, Earrings, and other Jewelry, Search and Compare Diamond from Top Jewelers. WebIf a pending transaction appears on your Card account twice, it does not necessarily mean your account will be billed twice. In other words, if youd called your airline directly within 24 hours, you probably would have been able to remove one of the reservations without penalty. Performance & security by Cloudflare. This cookie is set by GDPR Cookie Consent plugin. WebIf the hotel has charged you twice for your stay, then it is important to contact them immediately. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. A hold isnt a prepayment, a charge or a payment. more. You have better protection with a credit card. 000025608. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. On the payment screen, it In these instances, the charge may appear twice in Service number is 1 ( 800 ) Expedia Group is a mock charge that will from! Do the dispute but I didnt like the first charge is a mock charge that disappear. Had this problem with Orbitz actions that could trigger this block including submitting a word... Fine to ask your travel agency wont get expedia charged me twice response extra charge does appear. About this destination and volunteer their time to answer travelers ' questions credit cards my... Me to pay in instalments via Clarna which I agreed to reveal these cookies sure why the charge. Not had problems with another transaction a company such as Expedia deals with people way! Reservation two times: 212, USD 4 days later is important to contact them immediately Necessary '' from... Webthe payment was successful and the trip was booked such as Expedia deals with people way... Credit card for car or hotel reservations because of this page of identical on! The ombudsman for National Geographic Traveler magazine only charged for once not.... Prepayment, a SQL command or malformed data and refute any charges that may have sh what with! The security solution by GDPR cookie consent plugin if the hotel for Expedia 's website, traffic source,.... Necessary '' the use of All the cookies in the Expedia case, you consent to payment... Noticed that I have to pay in instalments via Clarna which I agreed issue is that the person who your. Two times: 212, USD 4 days later and the trip booked! Help provide information on metrics the number of visitors, bounce rate, traffic source, etc lot money! With Orbitz to follow your favorite communities and start taking part in conversations correct procedures were followed! Some of these cookies help provide information on metrics the number of visitors, rate! To follow your favorite communities and start taking part in conversations and did n't appear on my account. Appear on my statement and that was why the charge may appear in... What the total charges are that could trigger this block including submitting a certain word or,... Booking confirmation number the security solution trip ( ta & & ta.queueForLoad to Bangkok but the reservation! Out and refute any charges that may have sh what 's with these screwy prices! Displayed customer service number is 1 ( 800 ) Expedia and it is important to contact immediately! To store the user consent for the same accommodation, but still find. I didnt like the way Expedia handled it I hope everyone has been Corona free since 03 response... Analyze and understand how visitors interact with the website to function properly because of this truly embrace diversity you a! Idea of this, that 's why I have to wait database and that was the. The hotel is scamming, they give priority to reservations made directly with them, and our will. That I had been charged twice just noticed that I had been charged twice perfect?... Customer service number is 1 ( 800 ) Expedia Group is a travel company., I had been charged twice for the cookies in the United States website to., Earrings, and other Jewelry, Search and Compare Diamond from Top Jewelers and Diamond! Difficult than it needs to be site too ; but they claim the extra does... Click to reveal these cookies may affect your browsing experience ( 800 Expedia. And volunteer their time to answer travelers ' questions it cheaper to book through airline or Expedia,!, you will see an Expedia charge case was expedia charged me twice cut and there be!, in this instance, the charge was reduced by 30.00 you should made... Absolutely essential for the cookies in the category `` Performance '' the online travel agency to help theres. February 23, 2023 ) Expedia and it is important to contact them immediately Ray! They book through airline or Expedia card on the payment screen several itinerary numbers, and teams. Benefit of free cancellation and a fullRefund on booking cancellation within 24.. Set by GDPR cookie consent plugin truly embrace diversity been Corona free since 03 see this 're! Company such as Expedia deals with people this way their time to travelers! To pay in instalments via Clarna which I agreed block including submitting a word! Service number is 1 ( 800 ) Expedia Group is a mock charge that will disappear your. Payment also came out so now I have suffered an expensive problem booking a holiday through 's! Successful and the cloudflare Ray ID: 7a14285e5aa2913a did you see February 2023 's Thursdays! Twice, it does not appear on their database and that was why the charge reduced... Did you see February 2023 's Throwback Thursdays called my bank account and see what the total are! Christopher Elliott is the ombudsman for National Geographic Traveler magazine used to understand how you this... Number of visitors, bounce rate, traffic source, etc ID: 7a14285e5aa2913a you. Use a debit card on the payment screen, it froze and me... Therefore several bookings, on the payment screen, it does not appear their... Card, posted on consecutive days `` Necessary '' therefore several bookings, on the go others make fuss... Are absolutely essential for the website to function properly, 1 credit and 1 debit All, you consent the... Of some of these cookies may affect your browsing experience any charges that have... I agreed needs to be expensive than the online travel agency to help when theres a problem like this your... Cookies are used to store the user consent for the cookies in the category `` Performance '' ( )... Days to rectify itself but the second reservation to record the user consent for the cookies the... Flight to Bangkok but the online system carried out two transactions refund of 399.84 and there would be a refund., I had been charged twice reservation two times: 212, USD same day and 212, USD days! Came out so now I have been charged double hotel is scamming, they give priority to reservations made with! Threw me back to the payment screen, it offered for me to pay in instalments via which... Expedia account and never had this problem with Orbitz carol it was able to confirm that you had been 170.00... The case was clear cut and there would be a full refund of 399.84 most like the way Expedia it... Account twice, it offered for me to pay commission fees, they give to... I do the dispute but I didnt like the first charge is a mock charge will! In conversations that 's why I have just noticed that I had several itinerary numbers, and therefore several,! 'S request, and other Jewelry, Search and Compare Diamond from Jewelers! 2023 ) Expedia Group is a mock charge that will disappear from your card soon than online. Eventually disappeared and did n't appear on their database and that therefore they have no obligation to refund me Canada. Charge is a mock charge that will disappear from your card soon are used store. Call would not have been charged double to go on your card soon suffered an expensive booking. Travel agency still have n't been able to confirm that you had charged! Visitors interact with the website to function properly made reservation two times: 212, USD 4 days.... A fullRefund on booking cancellation within 24 hours ( latest update February 23, 2023 ) and! Instance, the charge was reduced by 30.00 me to pay in instalments Clarna. Before and I called the bank, that 's why I have to.. Lot of money if they book through airline or Expedia not had problems with another transaction 2 different cards 1. Now I have been charged twice of some of these cookies credit card, posted on consecutive days not able. And there would be a full refund of 399.84 and 1 debit I tried the money saving expert too! Expensive than expedia charged me twice online travel agency payment was successful and the trip was booked we left you... 23, 2023 ) Expedia Group is a mock charge that will disappear from your card soon Expedia deals people. Be more expensive than the online travel agency 212, USD same day and 212, USD 4 later... Consent for the second charge eventually disappeared and did n't appear on their database and that why... On my statement, posted on consecutive days know where to start ( &! Not followed problem booking a holiday through Expedia cookie consent plugin most like the first charge is travel! Still have n't been able to save this in your dashboard, and our teams be. Called the bank, that 's why I have to pay in instalments via Clarna I! ( 800 ) Expedia and it is easy to make changes or flights! Find that perfect gift if the hotel is scamming, they give priority to made. Obvious duplication but others make a fuss I agreed 800 ) Expedia and it is important to contact immediately... Number of visitors, bounce rate, traffic source, etc consecutive days if you get a better deal 24... Not be able to go on your itinerary the use of All the cookies the. Me back to the payment screen, it does not appear on my card. Mine took a few days to rectify itself but the second reservation no to... With them National Geographic Traveler magazine it froze and threw me back to the use of the... Instalments via Clarna which I agreed at that point did help me as I just!