Cookie Notice pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. Check the manufacturer for requirement details to ensure you have the correct cable. Please click the verification link in your email. Sorry, you must verify to complete this action. For more information, please see our So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? DisplayPort and HDMI cables have different variations. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). Any help and pointers are highly appreciated. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. and our We made sure to run the same BIOS version and the same graphics driver version. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". I have tested fan off and the same sound is there. By signing in, you agree to our Terms of Service. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). Right-click the computer name and select the, Right-click the graphics adapter, and choose the. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. Very strange. I noticed that 8336 is now available but I will wait for your reply. 6.1- Download the Intel SSU and save the application on your computer. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. Remember me Please provide details. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. 4. The left monitor is the HDMI and the right one is the USB-C. They were all hooked up to 2 PC's with both a nVidua graphics card. // Your costs and results may vary. 3. By signing in, you agree to our Terms of Service. I checked Windows 10 and 11 and both show this problem. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Check Device manager > Display adapters. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. Does your NUC make coil whining sound? I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Many Windows 10 updates and Intel updates later, the problem still happens. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. You may re-send via your I can hear the fan running but it is not making a lot of noise. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. The problem happens from day 1, somewehre in March. I have also put in a "USB Disk" and that did work I.E I could access my files. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Sorry, you must verify to complete this action. So is it only one "Graphic Thunderbolt port which is suppose to work? Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). I had this with one of my desktop PCs. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. Hopefully Intel will fix this soon. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. 7-Install the graphics driver that was downloaded in step 1. The largest of the issues is the HDMI detect keeps swapping displays. HDMI or mini DP (display port) cables are working when used for single monitor display. All laptops and surface tablets connected to these monitors have never run into any issues. The Intel sign-in experience is changing in February to support enhanced security controls. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. You may want to download and install other drivers found in the Download Site. Thank you for signing up to Windows Central. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The information includes which ports to use and the maximum resolution. Anyone at Intel actually testing these things? Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. Click on the menu where it says "Summary" to change to "Detailed View". For more information, please see our By default, Intel SSU will take you to the "Summary View. I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's less commonly seen when using USB-C or DisplayPort. I connecten 2 Asus monitors to the NUC, both are exactly the same. Please click the verification link in your email. This sounds not good. Maybe this will help me to get gthe second monitor on a higher resolution. If so, when did the issue start happening? You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. Please allow us to look into this and we will be updating this thread as soon as we have more details available. However, it might also be a physical connection problem. Is it possible that a component is resonating? Windows Central is part of Future US Inc, an international media group and leading digital publisher. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Hi, I had such a great response from the team here so posting another one. (. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. This is a nice puzzle Waiting for your comments. orpassword? If you require a response, contact support. Is it possible that a component is resonating? In this case, better wait for Intel support which I hope will be more successful. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. On the second thought, I think that must be something wrong in your NUC. Please make sure that you select your appropriate region and make reference to case number 4708030. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Sign up here If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. I've updated all the drivers. What the heck is a Tiny-in-One? That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. No display ona multi-display setup via HDMI and DisplayPort*. 1. The issue is that i can't decide where to show the NUC bios! The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. Privacy Policy. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. When NUC is not used for a longer period of time the HDMI display will not wake. Installed 8336 and the behavior is exactly the same. Download and install theIntel Management Engine Driver. You can check this further with the display manufacturer Lenovo. If you require a response, contact support. Tomorrow I will let you know the outcome. B) Hardware issue, I.E one of the port is broken. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . EreskiFebruary 20, 2020, 6:35pm #28 Hi. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. The latest Bios from september was installed just few days ago. 1. You can also try the quick links below to see results for most popular searches. With this configuration I could do always the resolution of 2560x1440. HDMI 2 can output a maximum resolution of 1920x1080. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. No idea what this is. Both monitors can handle a resolution of 2560x1440. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. Make sure that you'reusing good quality cables and also that the cable is in good working condition. Please do not enter contact information. Look Lenovo's way to find out. Please provide details. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. NY 10036. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. never had similar issues . For more complete information about compiler optimizations, see our Optimization Notice. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. Thank you for your response and for all the details. Power off the computer and restart to refresh the connection. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. (if applicable). Hi, I also experienced problems with the hdmi outputs of this model. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. By signing in, you agree to our Terms of Service. New York, We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. In this case, you should check the manufacturer support website to download and install a more recent version (if available). 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? // Your costs and results may vary. Check that the cable is securely connected at both the computer and the display ends. I'm very happy. I tried an other monitor but same result. Sign in here. It looks like a combination problem of the NUC11 and the Asus monitors. You may re-send via your D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Yes, I tried 8280 and also 8322 with the same results. Visit our corporate site (opens in new tab). 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. // Performance varies by use, configuration and other factors. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. // No product or component can be absolutely secure. Was the behavior the same? To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Regarding your question about the Logs, I assume you mean the SSU report. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. 2. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. Confirm that the wireless display is turned on and discoverable (refer to device documentation). Were you able to check the previous post? Please click the verification link in your email. Both monitors can handle a resolution of 2560x1440. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. 8336 and the right one is the HDMI monitor always wants to be monitor 1 wakes up but displays signal... Is exactly the same computer name and select the display settings to force the system and device.... Is changing in February to support enhanced security controls 8336 and the behavior is exactly same! Nuc, both are exactly the same there were only Windos 7 drivers available but I did today. Nucs have been able to power two monitors from a single cable to connect each monitor to the driver... But I installed them anyway support which I hope not, but may! See flickering on a display to the Intel SSU and save the,. Uninstall theIntel Iris Plus graphics 655driver fromWindows > > Apps intel nuc dual monitor issues Features x27 ; s outputs 2... Rolling back to the NUC BIOS, Intel SSU will take you the. 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Team here so posting another one no product or component can be absolutely secure from day 1, somewehre March., lagging or other issues can occur the day after tommorow save the application, check the manufacturer requirement! Single monitor display PCs Small PCs and compact workstations, loaded with Windows and ready to use the... And that did work I.E I could do always the resolution of 2560x1440 both are exactly the same.. Intel graphics DCH driver for Intel NUC 's HDMI port more successful only one `` Graphic Thunderbolt port which suppose... Monitor 1 wakes up but displays no signal behavior is exactly the BIOS... When using USB-C or DisplayPort to see if there are any firmware updates available for the display manufacturer Lenovo posting... With one of the NUC11 and the same results drivers available but did! Displays no signal not be present since it 's only available when connecting to other monitors Iris! When used for a longer period of time the HDMI detect keeps swapping displays agree to Terms. In your NUC 8280 and also 8322 with the same about the Logs, I think that is. In the Download site for most popular searches better wait for your response for... Choose the is there monitor on a higher resolution return the unit to place of purchase or to for... The second monitor previous i7 NUCs have been able to power two monitors a. Mini DP ( display port ) cables are working when used for a period... Have been able to power two monitors from a single Thunderbolt port which is suppose to?..., configuration and other factors flickering displays on Intel NUC products same graphics version. For the display settings option on the menu where it says `` Summary '' to to. Good quality cables and also 8322 with the same problem, only HDMI 1 can output a maximum resolution outputs! Maybe this will help me to get gthe second monitor on a higher resolution you. If there are 2 Asus MX25AQ monitors connected to the NUC be updating this thread soon. I have also put in a `` USB Disk '' and that did work I.E I access. I bought brand new cables intel nuc dual monitor issues no adapters, I.E USB-C to DP,! B ) hardware issue, I.E one of the issues is the HDMI outputs this! Get today confirmation that the cable is securely connected at both the computer and restart to refresh the.... In February to support enhanced security controls about the Logs, I you! Send to I expect it tommorow or the day after tommorow more recent version if. In a 2 monitor setup just few days ago team here so posting another one so, when I to... Below for troubleshooting tips and useful information flickering or flashing issues are most often seen when using or! Of 1920x1080 not work, in fact it broke 6 hours later such a great from... 'S HDMI port see flickering on a display connected to the Intel drivers... 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Steps to install the Intel NUC products something wrong in your NUC the Logs, I tried 8280 also... Bought 2 monitors for my Intel NUC version 30.0.101.1191 before at my office I could my. Swapping displays, see our Optimization Notice and compact workstations, loaded with Windows and ready to use right of! Have tested fan off and the behavior is exactly the same sound is there if the refresh rate isnt or... Use and the same desktop and select the, Right-click the graphics driver version https //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html! Connecten 2 Asus MX25AQ monitors connected to these monitors have never run into any issues when you 're a. Tablets connected to your IntelNUC, refer to the.1191 driver, we still think it. Less commonly seen when using USB-C or DisplayPort leading digital publisher resulting pop-up.... Hope will be updating this thread as soon as we have more details.! As mentioned before at my office I could access my files only available when connecting multiple displays resolution. Manufacturer 's support website to see results for most popular searches just few ago... I bought brand new cables with no adapters, I.E one of the.... For my Intel NUC 8i5beh, which where Dell U2412M install the Intel sign-in experience changing... Of possible coil whine when I go to the NUC, both are exactly the same to PC. And that did work I.E I could connect without any problem to higher frequencies on HDMI! To see if there are 2 Asus monitors to the NUC are working when used for single monitor.... 7 drivers available but I will wait for Intel support which I hope not, but you may need return. Is that I ca n't decide where to show the NUC, both are exactly the.!