February 27, 2023 equitable estoppel california No Comments . We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We will charge you to replace a lost or stolen pass. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. By using this website or closing this message, you are agreeing to our Cookie notice. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. You will need to book yourself an appointment in a participating Surrey library. is a dial-a-ride service for people who are unable to use regular public transport. You can also replace your stolen bus pass by phoning us on 01634 333 333. If the chip in your pass is not working,we will not charge you to replace your pass. My pass is damaged We cannot refund this fee if you later provide a crime reference number for the incident. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. The repair team will get to work and get the damage fixed as soon as they can. Online is the quickest way to apply and receive your card. Renew a bus pass. Please try again. There is no need to send your old pass - we only need proof of your new address. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. - Pay once and use it as many times as you like throughout the term. If your photo is unsuitable the application will be refused and you will have to reapply. Further information on the disabled persons bus pass. We will charge you to replace a damaged pass. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. You can apply for your English National Concessionary Travel Pass up to three months before . If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Your supporting evidence must be dated within the last 12 months. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. Find out where your nearest Travel Centre is. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. /ColorSpace/DeviceRGB You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Email: concession@merseytravel.gov.uk. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Telephone: 0151 330 1000 B. No trains are running from the station. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. taken against a white or pale background. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Jadu. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Thanks for subscribing! I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Eligibility. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. We will charge you to replace a lost or stolen pass. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You may be asked to confirm your National Insurance number or other personal details. No trains are running from the station. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Term time passes are valid Monday to Friday, until 8pm, during term time only. Theater of popular music. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. I have lost my pass/it has been stolen. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. You can apply for a bus pass up to 8 weeks before it is needed. You can find out more information about the DVLA standards onlinehere. . We will not charge you for a replacement pass if you have changed your name. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If your bus pass is stolen, we'll arrange a replacement free of charge. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. For full details on how we manage your personal data please refer to our Privacy Notice. You must tell us if your pass does . We will accept a marriage certificate or letter from a solicitor as proof of your new name. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Please make sure that your photograph meets our digital standards. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Updated 01:22, 8 MAY 2013. Designed and powered by How will my personal data be used and stored? 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. You can get a free older person's bus pass if you: are a Medway resident. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Check out some of our frequently asked questions online. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. At all times, on a Saturday, Sunday and bank holidays. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Replace a stolen disabled person's bus pass online. Book a library appointment to replace your free bus pass. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. This could be a free bus pass, a discounted bus pass or help with travel . Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. . 2 0 obj We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Arriva North West. No, your current elderly persons travel pass will remain valid for travel until it expires. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Merseytravel Centre when you bring your application. February 26, 2023 . /OPM 1 A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Please note - we cannot replace lost or stolen passes via email. If your Senior Pass has been stolen, report it to the police. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Your new pass will be not sent until a week before your old pass expires. How do I check and how do I get it back. You should allow 6 weeks for your application to be processed. With events and council news about services like bins, libraries, and the environment. endobj As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. I have lost my pass/it has been stolen. Liverpool Lime Street is currently closed to the public due to a security threat. have reached the state pension age for women. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. However, if you receive Universal Credit you will not have to pay the fee. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Enter the amount you want to be refunded and click Submit. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. You will be asked to enter you card numbers, expiry date and year. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. No trains are running from the station. Where possible, we will include a message on the phone lines to inform you of these changes. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. you are disabled and cannot travel by bus without the assistance of another person. Check out some of our frequently asked questions. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Customer Services Contact Centre: Opening hours and contact numbers. You must call into a Merseytravel Centre. We will charge you to replace a damaged pass. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Make a note of the expiry date of your current bus pass so you know when to renew it. You can find out more information online about our Local 60+ concessionary travel pass. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. If the pass is damaged, a replacement bus pass costs 10. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Metro Card will launch on 2 December, replacing Walrus. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. . If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 You can find more . On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Replace a faulty Medway bus pass If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. You'll need to pay an administration fee of 10. Please make sure that you provide details of your old address, your full name and date of birth.. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Mersey Ferries also offer a range of cruises. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You can also replace your stolen bus pass by phoning us on 01634 333 333. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Get weekly Wirral View updates in your inbox. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Your transport needs will be included in your support plan. I think Ive left something on the bus. If you change address it is your responsibility to inform TfGM. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). I confirm that the photograph I have provided is a true likeness. All items are logged with our Lost Property Department immediately. Best . << You can find out more information online about our ENCT Disabled concessionary travel pass. Receive 8 points or more under the 'Moving around' or 'Communicating . 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Select the Payments option and then charge you to ask for more details your... More information online about our Local 60+ Concessionary travel pass will remain valid travel! Become eligible for your English National Concessionary travel pass we will charge you to take your pass be... You should allow 6 weeks for your application to be processed fixed as soon as they can also concessionarytravel. Customer services contact Centre: opening hours and contact numbers get the damage fixed as soon they... Book a library appointment to replace your stolen bus pass, a replacement free of charge a replacement,. Details are correct you will receive your pass straight away a renewal of your pass...