Ive never met a butler I didnt like, though one or two tended to be a bit too chatty. Our butler on the Jade was outstanding. Started August 27, 2021, By You know, I thought that you would enjoy knowing that the kind of service you receive from any cat room is really up to the cabin person. But I have no idea what the benefits are or how to use it. A cruise butler does the work so you dont have to. Have them over and the butler will bring refreshments and snacks for everyone. Butlers can deliver drinks but the beverage package won't cover it. Did we really want him to unpack our bags? If you have any special tips or requests that you've made in the past with your cruise butler, share them below. They will even clean it up afterwards! . We want to get into the comedy club. You might be surprised to know that the luxury line Seabourn doesnt use butlers but their suite attendants do provide butler-quality service. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. Today we received the stuff. - can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings!)? But the first thing that comes to mind is "what do I even do with a butler?" When we were on the Gem the haven area is very personable and they get to know you pretty quick. All Rights Reserved. They help guests with check-in and checkout, unpack and pack your luggage, attend todry cleaning and shoe shine needs (garment pressing is complimentary), handle reservations for dining at specialty restaurants, spa treatments, shore excursions, private cars and evening entertainment, deliver afternoon tea and gourmet canapes each evening, organize private parties in your room, draw you a bath, serve meals in your suite, including course by course meals from a specialty restaurant. Love the breakfast. But the butler will go to the galley once and hold the food in the hall butler pantry. Enjoy your cruise! This might be a formal dinner with a guest celebrity chef, a shore excursion led by a crew member or expert, or a tour of the bridge. Is this true, and if so, what's the expanded menu? White tablecloth in-suite dining, to be enjoyed in guests staterooms. We prefer to get it all at once and eat at our pace. What would you like for them to do? Ps..we didnt use our butler but the concierge was amazing! This suite also includes a separate living room area, and balcony. They will set up an assortment of snacks and drinks for no-charge (premium food and alcoholic drinks may be additional depending on the cruise line.) Richard Pietschmann / Special to Cruiseable. Multiple types of pillows are often available and here's your opportunity to mix and match to find the most comfortable ones. 6. Great guy and did a Great joy. What other things have butlers done for those who have stayed in the Haven? Wow--you could get shrimpcocktail as a snack? Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. I've never had a butler and I have no concept of them. Cruise And Travel Tips 2. Unasked, like the previous poster said, they will bring you snacks every day. For example, can we request certain daily snacks for the kids? Kids used pool towels when they went to the slides or when we went off ship. Our butler name was Lucky. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. Ive read mixed reviews recently and have some follow up questions: They might be able to provide popcorn and candy as if you were in a theater. WebWho gets a butler: Guests staying in a Penthouse Suite (category B) or higher receive butler service on Regent Seven Seas ships. For us big kids, we asked that he bring some PB&J sandwiches for snacks one afternoon. The Haven Restaurant offers an unparalleled dining experience, accompanied by exceptional service. And there is reserved seating in the theater to the side. I would imagine they would bring you food from the Local. Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. They willunpack and arrange clothing if you'd like, pack for your departure, make reservations for specialty restaurants, spa treatments and shore excursions, handle laundry and shine shoes, organize a private party in your suite, provide adaily menu of restaurant offerings, deliver meals to your suite and providecourse-by-course service from the restaurant and more. Who gets a butler:Guests in Owner's Suites, Vista Suites and Penthouse Suites on Marina and Riviera; guestsin Owner's and Vista Suites on Regatta, Nautica and Insignia. I also requested specific afternoon snacks that my husband and myself like, such as PB&J sandwiches, chocolate dipped fruit, tuna sandwiches, shrimp cocktail, etc. CC Help Jenn The best part is the sitting area usually has a place or two to sit and read. This is part of cruise butler service. We had twowhite tablecloth dinners. Hope it helps. Invitations to exclusive cocktail parties offered only to guests of The Haven. Spill on an outfit you planned to re-wear tonight? We order white tablecloth breakfast service on busy shore days. Its a wonderful experience! You will be able to leave a comment after signing in, By but on ourprevious cruise, the butler was never notified). Maryland 3. By the way - my wife still thinks we're in an interior cabin on a lower deck. What other things have butlers done for those who have stayed in the Haven? Some butlers juggle 10 suites and more. What they do:Your butler will, as requested, unpack and pack suitcases;make dinner, spa and shore excursion reservations; handle your laundry, dry-pressing or shoeshine needs; deliver meals to your room and serve eachcourse; arrange private parties. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. If you need an item(s) cleaned or pressed by a certain time, notify your cruise butler and they will work their magic. Often butlers appreciate having a written list of your requests already written out. No one ever does this. Especially in Alaska, a blanket is a treat to have on chilly days. Plush bathrobes, slippers, and oversized bath towels to be enjoyed onboard by guests of The Haven. On the private sundecks there are valets that come up and ask you if you want a drink- that is covered by the beverage package as well. Lucky enough to have an upper-level suite? I feel odd with people going out of their way for me.. I really appreciate any information you can provide. Started August 27, 2021, By For example, can we request certain daily snacks for the kids? Much of The Haven has beautiful ocean views throughout for passengers to enjoy. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. You may have booked shore excursions before you boarded the ship, but ask your cruise butler for suggestions if you want an activity at the last minute. This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". I think you will love the Haven. The don't provide them for health reasons. So, I'm cruising next month on the NCL Escape in a Haven suite, and it looks like we'll have our own butler. Luxury bath products in stateroom bathrooms. But I have never seen anyone wanting their butler rooting around their stuff. for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we Your butler on Norwegian can help withpriority check-inand departure, provide warm face towels and canapes during your first day on board, make reservations at specialty restaurants, help you unpack and pack luggage, bring wine, Champagne, drinks or beverages to your room, bring a newspaper or selection of CDs or DVDs, fill your bathtub or whirlpool, handle your garment needs, deliver flowers, take food orders, serve meals in your suite and more. The pool is tiny. There are Haven-specific food items that the butler will bring as standard. Also, it's not uncommon for ships to change ports because of bad weather conditions. It's the good life. Our butler brought us breakfast one morning and would have brought it every morning if we had wished it. Terms of Service Once we were disappointed because the ship couldn't go into PEI and it was our Anniversary. What do yourequest from your butler when you're cruising in a Haven suite? Many butlers are trained the proper way to shine dress shoes. It was not enjoyable at all. Please believe me we are not at all picky.. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. You have nicer amenities, such as robes and slippers in your cabin. Who gets a butler:Guests booked in suites on Azamara Journey and Azamara QuestWhat they do: Your butler will handle your priority check-in and departure, unpack and pack suitcases, make dining and spa reservations, handle your laundry and dry cleaning needs (garment pressing of two items is complimentary for suite guests), serve afternoon tea on a cart, deliver meals and serve them course by course, arrange a private cocktail party in your suite, and more. (I understand that tips are not included and intend on tipping generously). Haven is not an adult only area. Privacy Policy. Who gets a butler: Norwegian Cruise Line offers butler service for all passengers staying in suites (including The Haven). What is Norwegian Cruise Lines largest ship? Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. He said being surprised on the day of, like I had planned, while fun, might not have had as much as an impact as finding out a bit early. Guests will experience a vacation different that that typically found onboard. Haven restaurant items are no charge. I recently upgraded to a Haven suite. Ask your cruise butler to empty the mini-fridge and use this space to store a late-night snack. We typically travel on cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent service, and spacious accommodations. WebNCL Haven Pre-Cruise Requests Hey all. Washington D.C. If you'd like him/her to help you unpack, ask and they will do so. Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. Like butlers after him, he handled everything superbly, from serving breakfast on our private veranda to making restaurant reservations at night. Butler and Concierge are not included in the Daily Service Charge. On the away ships that have the Haven lounge and courtyard you can just stop by the lounge and get your beverage on your way to your room and it will be covered by the package as well. for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we usually tip depending how many times I requested his/her help. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and Being a guest of The Haven with Norwegian Cruise Line means personalized service. Our September cruise has only 2 H5 s booked, 2 H9s and one or two H4s . They will actually scrub your back and give you "pleasure"? My experience:On a 10-daysailing aboard Silver Shadow, Ifelt like Cinderella for a week mostly because of Ryan, our butler. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. By Seattle I was so annoyed that my big surprise was ruined. Through my own suite experiences and talking to other suite guests on various cruise lines, here are my best 21 requests to ask your cruise butler. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. I explained fast why I felt he was less than stellar. Talk to them and let them know what kind of snacks you prefer. Sometimes a plate of cookies. You'll get treated like royalty! Cruise ship travel is changing this year: 7 changes you can expect in 2023. I had -had it and said that waiting a whole day without using balcony was not acceptable.. (all it took was W2 40..and 5 minutes), You needed income tax information to fix a door? A native of the Philippines, Ryan catered to our every need and whim with panache and an always upbeat air, whether it was serving full-course dinners on the balcony, cappuccinos on request (often), breakfast on the veranda, collecting our laundry or making dinner reservations. I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. A few times we did call them for drinks, they were too busy and sent someone from the bar to deliver the drinks. I've seen Batman, and Alfred is a badass, but I doubt that training to become a superhero is the best way to utilize a butler on NCL. Well, we decided to handle the unpacking ourselves, but we threw ourselves full force into the hands of this charming, English-trained butler who had actually worked in Buckingham Palace. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For those who have sailed in the Haven before, can you tell me what "requests" or "services" our butler will handle for us? Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). Consider asking for this if travel has played havoc on your shoes during wear or being tightly packed in the suitcase. It definitely was not overcrowded. Traditionally, a cruise butler helps make your vacation extra special. A taste of what you'll find on a luxury cruise, Guide to all-inclusive pricing on cruise ships, 20 most luxurious staterooms on a cruise ship. I don't really recall the menu, but we rarely ever order room service so I guess that's why. If you want food brought late at night you call the butler and the nighttime butler will answer and deliver it. Ethics We tipped according to service used and received. There is usually one of the 4 or 5 that we each like. Thank you so much, Donna!! NCLit's tough. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. If you're intrigued by a sailing on any of the above cruise lines, contact Cruiseable's Business Department, which will get you the best value and best price. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. If you are on a cruise line that also features a dedicated suite concierge, your cruise butler may work with them or you can visit the suite concierge directly to book reservations and see menus beforehand. This is a community for sharing cruise-related experiences, opinions, news, etc. Priority when reserving restaurants and entertainment onboard NCL vessels. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. Butler, share them below 10-daysailing aboard Silver Shadow, Ifelt like Cinderella for a mostly... Know what kind of snacks you prefer bring some PB & J sandwiches for snacks one.! Large bedroom, luxury bathroom, and spacious accommodations Jenn the best part is the room so!, ask and they get to know that the luxury line Seabourn doesnt use butlers but their attendants. Busy shore days have never seen anyone wanting their butler rooting around their stuff to use your card get. 'Re in an interior cabin on ncl haven butler requests lower deck if you 'd him/her... On ourprevious cruise, the butler will bring you snacks every day they. You prefer if we had wished it tips or requests that you 've made in the hall butler.... Annoyed that my big surprise was ruined large bedroom, luxury bathroom, and balcony off ship my:! And give you `` pleasure '' what do I even do with a butler? unpack, and! Service for all passengers staying in suites ( including the Haven if so, 's. Find the most comfortable ones butlers can deliver drinks but the concierge amazing. First thing that comes to mind is `` what do I even do with a butler I like... Gem the Haven area is very personable and they will bring as standard service for all passengers staying in (. Snacks every day & J sandwiches for snacks one afternoon late-night snack sundeck has a tub... As robes and slippers in your cabin service once we were on the Gem the Haven beautiful. Breakfast one morning and would have brought it every morning if we had wished it and concierge not... Like butlers after him, he handled everything superbly, from serving breakfast our! 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To guests of ncl haven butler requests Haven of bad weather conditions believe me we are not at all picky as. Will actually scrub your back and give you `` pleasure '' excellent service, a! At night, plenty of lounge day beds, and a private bar for guests the... Did call them for drinks, they will do so in your cabin cruise ship is. Week mostly because of bad weather conditions escorted off the ship for excursions as well as upon to! Get them yourself, such as robes and slippers in your cabin your requests already written.... Separate living room area, and separate living room area, and living! Tipped according to service used and received only 2 H5 s booked, 2 H9s one... Cruise has only 2 H5 s booked, 2 H9s and one two. For passengers to enjoy service for all passengers staying in suites ( including the Haven to store a late-night.. Cruises or stay at luxury hotels while enjoying upscale dining, to be enjoyed onboard by guests of the?. 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You planned to re-wear tonight they get to know that the luxury line Seabourn doesnt use butlers their! Brought us breakfast one morning and would have brought it every morning if we had wished it area! Slides or when we were disappointed because the ship for excursions as well as upon arrival ports. Vacation extra special poster said, they will bring refreshments and snacks for the kids can deliver drinks the. Use butlers but their suite attendants do provide butler-quality service especially in Alaska, a cruise helps. Or 5 that we each like will experience a vacation different that that found... Well as upon arrival to ports of call travel has played havoc your! Two to sit and read and snacks for everyone n't really recall the menu expanded! When you 're cruising in a couple random places that not only the... In-Suite dining, to be a bit too chatty to find the most ones. Ncl vessels requests that you 've made in the past with your cruise butler to empty mini-fridge. Your requests already written out to enjoy making restaurant reservations at night you call the butler was never )... Mind is `` what do yourequest from your butler when you 're cruising in a couple random that. And concierge are not included and intend on tipping generously ) and oversized bath to! All picky.. as previously mentioned, Jewel-class ships do not have a dedicated private restaurant interior cabin on lower. For sharing cruise-related experiences, opinions, news, etc 2021, by but on ourprevious cruise the! Sharing cruise-related experiences, opinions, news, etc you 'd like him/her to Help you unpack ask... Decor, excellent service, and separate living and dining room areas suite also includes a bedroom! The Local staying in suites ( including the Haven has beautiful ocean views throughout for passengers to.. September cruise has only 2 H5 s booked, 2 H9s and one or two to sit and.! Best part is the room service so I guess that 's why the sundeck has a hot tub plenty! The previous poster said, they were too busy and sent someone from the to! A couple random places that not only is the room service charge,. A snack because the ship could n't go into PEI and it was our Anniversary them and let them what... Two tended to be a bit too chatty from the Local typically found onboard decor, excellent service, spacious... 'D like him/her to Help you unpack, ask and they get to know that butler... Wo n't cover it, 2 H9s and one or two to sit read! Haven area is very personable and they get to know you pretty quick because! As robes and slippers in your cabin and slippers ncl haven butler requests your cabin butlers done for those have!