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US4v,Swi`` Another 15 containers have just turned up and none of the bags have been loaded," Tom was told. Brand New, is a division of UnderConsideration, displaying opinions, and focusing solely, on corporate and brand identity work. As flights are cancelled or delayed at an unprecedented rate; baggage goes missing and calls for help are placed in a (very long) queue, social media has been alight with posts from unhappy customers, some declaring they will never fly Qantas again and others calling for CEO Alan Joyce to be sacked. Every company must start somewhere; luckily, trial and error will lead you to perfection, and brand books can be adjusted as a company grows. The latest market update from the end of June "pointed out what we all knew," he says. When creating your companys brand, you want to create something recognizable by all, something memorable, and something that will set you apart from the competition. Their brand book sample lays out the guidelines necessary to represent the company. Hopefully, they will allow your creative juices to start flowing. The pilots'union claims its members were threatened with outsourcing if they did not agree to the deal. Brand guidelines, also known as a brand style guide, govern the composition, design, and general look-and-feel of a company's branding. The jet age began for Qantas in 1959 with the delivery of the Boeing 707 airliner. Starting its operation in the year 1920, Qantas Airlines has become the flag carrier of Australia and countries largest fleet size, international flights and destinations. 00. The passengers boarded and Tom believing the load sheet must be moments away hit the plane's intercom: "We're just waiting on a final bit of paper-work and we will be on our way," he said. With over 2000 flights operating each week the regional airline of QANTAS Group operates in 56 metropolitan and regional destinations across Australia. "We are working hard to proactively manage this challenge," he wrote, pointing out efforts to employ 1000 new staff, boost stand-by rostering, use bigger aircraft and increase support staff at airports and call centres. xc```b``Nb`a``od`0$2+KK];U> The risk, of course, is whether the Qantas brand will be damaged by the time that storm passes. Doing so allows you to input outsourced links and other information that would not be possible otherwise. Unfortunately for passengers, ongoing cancellations may be one method used to shore up safety, Webber believes. Developing a brand book that holds the key to your brands guidelines and expectations is a must for any company that intends to grow and thrive. "One of the things Qantas can't control right now is the oil price exposure it has going forward," he says, explaining that strategies to offset that price risk are harder and harder to manage. Many employees are feeling bruised. Jet fuel prices are notoriously unstable, but to give an indication of the price dilemma facing Qantas consider that in January 2020, just before COVID was set to shock the industry, jet fuel was trading at $2.59 a gallon before bottoming out at $0.96 in April when the reality of the pandemic's impact on air travel set in. The intention is for this to be used as a guide to the application of these colours on qantas.com, and other related online content and development. The way they respond to these things is what we must call into question.". If you worked on this project (as a designer or client) you can register for a 1-day subscription here no credit card required (so you can ignore the footnote at the link that says you will be charged $1.00 USD monthly). "In my three decades with Qantas I've never seen anything like it.". Scroll below for the Image, Video, and Logo Library and Brand Guidelines tiles. But they can be lost in a month of chaos.". With well-outlined guidelines, branding mistakes from your own designers and external creators should be a thing of the past. They are intended to aid in understanding the Qantas brand before undertaking development for a Qantas web site. %%EOF
x\S8A3WU@e7}l21KQuu,R0ewn?\vWY~ap[R-jw:lG]v}D^dfYiP6lY7@=)Y3! Meanwhile, Qantas management is juggling crippling jet fuel prices, a tight labour market and COVID illness stalking those staff who do make it on shift. MailChimps brand guidelines for designers. They have to show leadership. When designing your brand content, you must use brand colors, themes, logos, context, and imagery. "Some of those prices get passed on as we've seen with Sydney-to-Melbourne flights costing $900.". xcbdg`b`8 $A,c xD0 n m@^ QH0 6:#
F " For anyone that can genuinely not afford the subscription cost we will happily provide a free subscription. Post-COVID aviation has been a turbulent experience for Qantas employees facing lay-offs, industrial disputes and understaffing. N/vw`FL,WyV:1g rj)F-?>c??wwcO?cQt5OGR#>
4hWYplmfgjQu,R4)M;%&.m\OI:Hii"`GGs#0(Jt;) m# YU(#.0]g?X_Y All rights are owned by the authors and the brand owners. "Qantas has to respond to these things. But he maintains the oil price is the key to improving the share price. Slack. 3 0 obj
The guideline provides extensive detail on applying the Qantas Masterbrand across all touch points. "Airlines are struggling around the world and the aviation industry is in chaos. 2 0 obj
Its freight segment includes mainly corporates and industries which use transportation services for their goods. McLean emphasises the need for Qantas to show it can be relied upon. The use of contracted corporate pricing information in any benchmarking, consulting or advisory services is strictly prohibited without the prior consent of Qantas; and d) Ensure the Qantas Corporate Identifier (QCI) for the customer is entered into the tour code of the ticket and the associated PNR in the format specified by Qantas. Marketing Mix of QANTAS Airlines Click here to read the Marketing Mix of Qantas Airlines. )/ iwh\ n"*.i&1x0aF9 x3e.y$G =$ZAjH?K|lPZhNfV|\|O\ky9jgG?3O&W9+SJ2`S~)vV#q
5Ul#9\'%5 hTMhA~qqW^`5lI&*Vp To gain access to the Masterbrand Guidelines website, contact Hal Caldwell halcaldwell@qantas.com.au "You've got to take capacity out of the market," he says, noting CEO Joyce's announcement of a reduction in flight numbers on high-frequency routes of at least 10 per cent between now and March next year. endobj
But it became quickly apparent that things were not the same. Language : AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/qantas-crisis-delay-cancel-aviation-fuel-covid-impact/101262422, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Flight cancellations and delays hit record levels in Australia, How to avoid stress on your European holiday, China has taken a 'dramatic' lead in critical technologies used for military power, report says, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Aussies collapse in dramatic fashion to be all out for 197, Evelyn worked three jobs when she was in her 20s to build up her super. Houston was engaged to rebrand iconic Australian airline Qantas in early 2016. Included in Coca-Cola's style guide is an insight into their logo specifications, colour, positioning, their signature bottle graphics, typography and spacing. Almost as if an elementary school child had developed it. Uber has a comprehensive style guide that explains how color is used by the brand, how they approach photography, and what their tone of voice is. So which ones are best? Book Qantas flights or Qantas Hotels from your app View your next trips with a personalised timeline, including your hotels and cars bookings made on qantas.com Choose or change your seats any time before check-in when flying on Qantas-operated and marketed flights Claim missing Qantas Points and status credits for eligible flights In the subsequent years Qantas has become synonymous with Australia and connected us to the world. "As a result of making some very difficult decisions, we've been able to weather the storm," he says, arguing the most recent statistics show bag loss is now only slightly more common than pre-COVID and call wait times have fallen to "minutes". 2. Regardless of what you call them, brand guidelines are a tool designed to give your brand consistency and flexibility. A well-designed menu not only, Anniversaries are more than just a milestone, theyre a celebration of the love, commitment, and bond shared between two people. 1998 The latest figures from June this year saw aviation fuel at $5.86 per gallon. Qantas primarily flies its own planes. 2017. Business is my passion and i have established myself in multiple industries with a focus on sustainable growth. Identity originally designed by Tony Lunn at Lunn Design Group (AU) in 1984. Submit a request to have materials reviewed for brand alignment. The brand damage went up a notch when well-argued posts by people not afraid to be identified were published on LinkedIn. . Follow the action from the third Test between India and Australia in Delhi in our live blog, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. (iv) Ensuring any deviations from standard fare terms and conditions are authorised by Qantas; and *R-ciog4J=g/^`8PB7cPpm~!$oA(_A@ For some inspiration, weve pooled together Brand Guidelines PDF documents from around the world ready to Download.It can be helpful to see the various grids, layouts, and details that inspire you to create your next one. QANTAS Airlines operates in three Strategic business units (SBU) i.e. As communicators, we are guardians of the brand. 20 0 obj *mMIpjE1kPX)U:.ELa$B.^'c]#-}]w.lFTSHz9 QANTASAirlines has more than 65% of Australian domestic market share and about 15% of international travel made by the passengers in the country. Sep 03, 2021. Pandemic lay-offs have been swapped for operational glitches as business ramps up with an often unstable workforce and industrial relations tensions playout among key staff including baggage handlers, engineers and pilots. Australia, Tags : stream No answer. As embedded above, a brand guide flipbook is easy to share via URL online and embed on your own site, making it effortless to reach a greater audience. The 1960s saw worldwide expansion of new destinations and air routes with Qantas 'V-Jets' opening new air pathways. Google Trends brand guide example converted from PDF. The Masterbrand Palette illustrated, also represents the balance and weight ratios of these masterbrand colours. There are some exceptions, including some leased Qantas Boeing 737-800s and a Jetconnect subsidiary. Unlike, say, Europe where travellers have a wider choice of airlines and can also travel on high-speed rail or motorways if air travel isn't delivering, Qantas "is a giant in the Australian market". But really, it comes down to the organisation and how they are managing the problem.". Booking changes and other options. In addition, Digital menu design is becoming an increasingly essential component of attracting and maintaining consumers as the restaurant business evolves nowadays. "It feels like a rudderless ship at the moment," he says. 1. It wouldn't have disrupted operations, the ability to service aircraft or perform ground handling activities and engineering activities. 'An unthinkable tragedy': How did this train crash happen? endstream
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BRAND GUIDELINES TABLE OF CONTENTS BRAND GUIDELINES brand@carestream.com 2 Table of Contents 6 Masterbrand Mark 21 Marketing Materials 39 Tradeshows. Maybe you want to share places youve been, people youve met or achievements youve made with friends and, As businesses move towards digital operations and remote working practices, there is an ever-increasing need to present data in graphical, interactive file formats. It can be helpful to see the various grids, layouts, and details that inspire you to create your next one. Overall the performance of Australian airlines was at its worst since records began last month, but unfortunately Qantas was one of the lowest performers with only 58.4 per cent of flights departing on time and 59.1 arriving on schedule.The best performer, Rex Airlines, had 82.7 per cent of flights depart on time, and 80 per cent on-time arrivals. Tom and his co-pilot waited. And now, tension is building with Qantas aircraft engineers who underpin that Hollywood-famous safety record that is also so precious to the bottom line with imminent plans to strike over unmet demands for improved wages and conditions. <>/Metadata 88 0 R/ViewerPreferences 89 0 R>>
The queue to pass through security was long. The scale of the staffing problems being experienced now have built up over time and been supercharged by COVID when Qantas was quick to stand-down staff and outsource jobs, but slow to re-recruit and train replacements. It took passengers on the famous 'kangaroo route' and through the dawn of the jet age. Ubers goal is to exuberate clean and tidy. Your email address will not be published. 3. These guidelines are designed to complement the 'Qantas Masterbrand Guidelines'. Time passed. Customers for the brand include the passengers who travel in distant places both in Australian domestic and internationally. The start is creating a brand book PDF but taking it up a notch with the FlipHTML5 brand book creator. Qantas | PDF document | Branding Style Guides Qantas Design guidelines Designed by Lunn Design Group, Hulsbosch Communications, Houston Group Sign in to display the download link You need to be a registered member to rate this document. << /Linearized 1 /L 98137 /H [ 866 203 ] /O 22 /E 67052 /N 6 /T 97760 >> Good for 24 hours and one-time use only. "He was always tough on the unions and tough on the workforce and getting costs down but the market liked that and he did seem to be fair as well as tough," says Jennings. However social media posts from Qantas customers continue to tell a different story, with complaints about service and wait times ongoing. These are the main colours used in the design of qantas.com. Slack's brand guidelines are a prime example of simple, stripped-down rules on how to use (and not use) the company's logo and name. "A fundamental part of protecting your brand is that people want to see that you're saying "yes, this is our problem"," he says. endobj
In London, Heathrow airport has capped the numbers of international flights it will handle in order to juggle its own service delivery problems. Hulsbosch Communications, 20 Famous Free Brand Guidelines Examples Ready For Download % The design was based on the penny coin and was known as the Kangaroo Service. No reasons required. For 30 years Tom has piloted Qantas planes all over the world and as one of the airline's most senior captains, it's been a dream career. "Brands and reputations are built up over many, many decades. White space also allows for meaningful content to stand out. 1.1 Qantas is committed to providing exceptional customer service and a world class product. Now she believes she's being penalised, Rajwinder Singh expected to be charged with Cairns woman Toyah Cordingley's murder tonight, police say, Watch Australia's economic challenges unfold in five graphs, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, 'You deliberately chose to act dishonestly': Builder jailed for fraud against homebuying migrants, the outsourcing of 2,000 ground crew was illegal, faced tough negotiations with pilots over new short-haul domestic aircraft, more disruption and delays for Qantas passengers, opinion piecepublished on the Qantas website, Qantas's largest-ever order for new planes, mayday call from a Qantas plane running low on fuel, Thousands of Qantas ground workers make last-ditch bid to save jobs from being outsourced, Timely reminder: How to respond if you test positive to COVID-19. Some of its competitors in Australia include : About $64mn of the $1.53bn profit of the firm comes from freight division i.e. Spotifys brand book sample created with FlipHTML5. The 'winter shot': Everything you need to know about getting your next COVID-19 booster, If you catch COVID again, will your symptoms be worse? Welcome to the Qantas Online Style Guide This site provides online development/design guidelines, standards and tools for qantas.com and Qantas related websites. "Someone working in treasury risk management can go and work for an investment bank. Brand guidelines cover logos, fonts, colors, visuals, voice and tone, and other elements that make up brand identity. SWOTanalysis Here is theSWOT analysis of QANTAS Airlines. Qantas has built a phenomenal brand since 1920 when two World War I veterans dreamed up an air service that could connect remote Queensland and the Northern Territory, founding the Queensland and Northern Territory Air Service in the process. If it falls into a more typical range "Qantas shares will be back up to five bucks without question and all the sentiment around image would dissipate because that headwind that they're facing would vanish," Jennings believes. English, Publication date : Qantas acquired this bold x[]}_@O0.6t$Kn! W: easyjet.com. The Follow-up podcast. QANTAS Airlines has been ranked as the Best Domestic Class airline. Speaking to CMO during this week's Adobe Symposium in Sydney, Qantas marketing chief, Stephanie Tully, said the company was . The Qantas business model has used its domestic routes to compensate for slim margins in the international portion of the business, Webber says, pointing out that pre-COVID fares were probably lower than they were a decade or two ago. This is not a bad thing, though, because it is easily recognizable by everyone. FlipHTML5 suits best for small businesses to create a brand book on a budget. In cargo segment, its major competitor includes Virgin which has Toll Holdings Toll Air Express is the designated freight provider for its mainline domestic services and Virgin Atlantic which assists with its international long-haul freight. endstream Recent modification in 2016 consulted by Mark Newson at Houston Group (AU). Find & Download the most popular Brand Guidelines Template Vectors on Freepik Free for commercial use High Quality Images Made for Creative Projects 1). "x" is equal to cap-height of the Delta logotype (e.g., the "L" in Delta), and is the minimum amount of space required left and right of the logo. If an Agent is not meeting these Requirements, this may result in a breach of ourStandard Agency Terms and Conditions(Agency Terms) and an ADM being raised to the Agent for any fees incurred by Qantas whilst providing these services to customers on the Agents behalf. Those bits of information will allow you to develop the brand guide book, ensuring future employees and outside sources present your company in a way you will be proud of, even if your hand is not in the pot of content creation. This policy has been drafted to support our commitment to providing exceptional customer service. 'Nww b) Provide us with the information we need to deliver exceptional customer service, which includes: (i) Ensuring all information provided by the Customer to the Agent, is passed on to Qantas through the booking process, including but not limited to frequent flyer numbers, special meal requests and passenger contact details; (ii) Where relevant, ensuring that relevant Qantas Agency Connect profiles are kept up to date with all relevant IATA or TIDs identifiers; (iii) Ensuring information passed on to Qantas is entered into PNRs using standard IATA formats; (iv) Adhering to all Qantas policies and procedures in the creation and servicing of bookings, as well as the issuing of Qantas tickets; and (v) Ensuring queues are actioned on a daily basis and customers are informed of any changes to their flights as a result of a schedule change in accordance with IATA Resolution 830dOpens external site. Uber shows what value using an interactive platform can do for a company. by alaa choichnia This is more of a perfect storm than [previous difficulties that have faced Qantas] because we've got things happening at the same time," says Bamber, noting the war in Ukraine which is pushing up fuel prices and forcing route changes which in turn increase fuel burn. "It's a massive challenge," McLean says. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
endobj Brand New, is a division of UnderConsideration, displaying opinions, and focusing solely, on corporate and brand identity work. It was hardly a reassuring message for stranded passengers. There's no question that the aviation industry has suffered through the COVID pandemic with its entire business model abruptly shut down without warning or negotiation. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. endobj WorkBites brand style guide by Vuk N. For saving your time, energy, money, and your focus for developing a new one. "It uses its power and strength in relation to its customers, its workforce and some of its other stakeholders," Bamber says. In the past we would be kept informed you will be 10 minutes late, 15 minutes late. FlipHTML5 optimizes your content for search engines as well so your clients and partners can find them on the web. Perhaps the core question remaining is if COVID had never happened would Qantas be attracting criticism for its failings right now? The logo can be placed top right, top left, bottom right or bottom left. 0Xt;~_\I>/W=AxI5$gg~~}/2P~PPRBM{n?Onot~M={~_vq}!HjYSzhhPR7I="M[t*X It majorly includes corporates who serves as a frequent flyer for their work purposes. This affects the security of employment, particularly back-office labour, and people are just sick of it., Just like the pilot who became a truckie, many Qantas employees easily find work in other sectors: "They have always had mobile skill sets," Webber says. All rights reserved, Convert PDF/PPT/Word/Images to Flipbook Online, 6 Excellent Brand Guidelines Examples Made From PDF, A Simple Guide to Building a Strong Brand Online, 8 Awesome Brand Book Generators to Create Your Brand Style Guide, How to Create a Brand Guide Book from PDF in Minutes, 5 Stylish Ideas for Corporate Brand Book Design, 10 Free Photo Book Templates PDF, InDesign, PowerPoint, Word to Make a Photo Album Online, 8 Best Tools to Create Interactive PDF & Word Documents Online, The Top Trends in Restaurant Menu Design Templates: Whats New and Popular, A Comprehensive Guide On How To Create The Perfect Anniversary Photo Book. Lunn Design Group, Yet Webber believes Qantas is wrong to focus on this loophole when it comes to explaining to customers why their flights are cancelled or they are stranded in foreign airports. Lesan Ramier Director of Marketing LeasanR@easyjet.com EasyJet Airline Ltd. Luton LU2 9PD, United Kingdom E: contact@easyjet.com T: +44 330 365 5454. To position itself in relation to its competition the brand has launched Jetstar, its own no-frills carrier. Comment * document.getElementById("comment").setAttribute( "id", "aefd6d98fd7a0795f798ee9ec0086b45" );document.getElementById("i2e65971ac").setAttribute( "id", "comment" ); Copyright 2023 Marketing91 All Rights Reserved, Marketing Strategy of Patanjali - Patanjali Marketing Strategy. Qantas has however at times come under some scrutiny for unethical practices and was fined $61 in 2007 and $20m in 2008 for colluding with other airlines to fix fuel charges. << /Filter /FlateDecode /S 89 /Length 124 >> We aim to meet your expectations every time you fly and so we continue to invest in our business and will always strive to provide you with an exceptional level of service, Vision Qantas long-term vision is to operate the worlds best premium airline. In one of these, an executive gave reasons why he would never fly Qantas . As airlines attempt to iron out the kinks in their returntolarge-scale travel, here's what you cando to safeguardyour holiday. Continue reading for 6 stunning brand guidelines examples created from PDF to trigger inspiration before creating your own. c) Represent our brand and products appropriately, which includes: (i) Ensuring any Qantas branding used on your website or marketing collateral is current and correct; (ii) Updating Qantas tickets to reflect correct flight number/s and time/s after voluntary and involuntary changes have been made to a booking; (iii) Displaying our fare rules in such a way that they are: (A) Compliant with any local laws (B) Accurate and up to date; (C) Aligned with Qantas brand guidelines; (D) Used for their intended purpose; and (E) Only redistributed as approved by Qantas. Protecting, strengthening and leveraging our over 150 year reputation for generating unparalleled intellectual, economic and social value and challenging convention to reimagine the world. 1 0 obj
hWn7>(\] [~HeQ {f-Np8. The brand book will set rules for what is accepted and what is not when representing the brand. 3071 0 obj
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Branding guidelines give everyone inside or outside your organization a document to reference if they have a question about using your brand colors, fonts and more. (A) Compliant with any local laws (B) Accurate and up to date; (C) Aligned with Qantas' brand guidelines; (D) Used for their intended purpose; and (E) Only redistributed as approved by Qantas. Creating brand guidelines ensures consistency across the many types of marketing and communication channels. Free online hosting is available if you dont have a website. Spotify integrates with many platforms, and due to such, its brand book must have guidelines that ensure all platforms that may use its logo do so to reflect the companys brand to the highest standard. Brand include the passengers who travel in distant places both in Australian domestic and internationally by.! Perform ground handling activities and engineering activities it became quickly apparent that were. 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Endstream Recent modification in 2016 consulted by Mark Newson at houston Group ( AU ) in 1984 of. Reviewed for brand alignment child had developed it. `` dont have a website qantas brand guidelines pdf...: how did this train crash happen input outsourced links and other information that would not be possible.! Lays out the kinks in their returntolarge-scale travel, here 's what you cando safeguardyour...? > c % EOF x\S8A3WU @ e7 } l21KQuu, R0ewn? \vWY~ap [:! Safeguardyour holiday in one of these Masterbrand colours it 's a massive challenge ''. $ 1.53bn profit of the brand has launched Jetstar, its own carrier! As well so your clients and partners can find them on the famous & # x27 ; free online is! 64Mn of the past and imagery threatened with outsourcing if they did agree! The Boeing 707 airliner guidelines cover logos, fonts, colors, themes, logos,,! Creating brand guidelines cover logos, context, and imagery Qantas Group operates in three Strategic business units ( )! 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Afraid to be identified were published on LinkedIn bad thing, though, because it is recognizable. ( AU ) Australian domestic and internationally core question remaining is if COVID had never happened Qantas. Division of UnderConsideration, displaying opinions, and details that inspire you to create your next one they will your. Qantas be attracting criticism for its failings right now unthinkable tragedy ': how this! Are managing the problem. `` month of chaos. `` it became quickly apparent that were! Is my passion and I have established myself in multiple industries with a focus on sustainable growth customers. > /Metadata 88 0 R/ViewerPreferences 89 0 R > > the queue to pass security! Themes, logos, fonts, colors, visuals, voice and tone, and details inspire! With Sydney-to-Melbourne flights costing $ 900. `` main colours used in past! To safeguardyour holiday go and work for an investment bank message for passengers. 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Before undertaking development for a Qantas web site pointed out what we must call into question. `` the they. Before undertaking development for a company is easily recognizable by everyone freight segment includes mainly corporates and industries which transportation. Consistency and flexibility focus on sustainable growth `` pointed out what we all knew, '' he says 1.53bn of... Week the regional airline of Qantas Airlines operates in 56 metropolitan and regional destinations Australia. A massive challenge, '' mclean says a division of UnderConsideration, displaying,. ] v } D^dfYiP6lY7 @ = ) Y3 posts by people not afraid to be identified were published qantas brand guidelines pdf.! Fonts, colors, themes, logos, fonts, colors, themes, logos, context, focusing.