Check that the back of your surface is marked with the Cosentino and Silestone logos. In truth, natural stone introduces risk into your home: radon. Who do I report this installer to? It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. EASY FIX--find out who the manufacturer was for my Silestone. Your email address will not be published. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. They told us that as soon as the countertops were installed, the warranty did not cover anything. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Absolutely wrong. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. They sent their rep in with various cleaners and still nothing was remedied. Non-porous surface. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. As great as Silestones benefits sound, they arent the whole story. Because I dont want it to get this worse. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. I am in Sacramento but if there is no warranty on this product, I do not want it :-). Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. Was it a company in AL, TN? David S. Oehmsen Add about $400 for the price of a sink install, plus $250 for the cutout. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. I just saw a sample kitchen using the suede finish in Lagoon. But you do need to wipe often, especially with spills and stains. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. Advantage: Quartz Countertop. This will surely increase the credibility of your complaint. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Clearly the product is failing. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Then we went to the warehouse and saw entire slabs in both finishes. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. To avoid stains, make it a habit to remove spills immediately they happen. I met with the Clearstone rep in Dallas and his sample stone looks fine. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. The basic edge is square with a slightly eased top edge. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. The complaint has been investigated and resolved to the customers satisfaction. After a short stint in public affairs, Wells moved into youth ministry. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. No need to wipe or scrub hard. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. My direct telephone number is [protected] ext 109. The customer is always right -unless you buy from Stilestones! You also shouldnt stand on the countertops. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. With Silestone, though, that is unlikely. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. I have to decide between Suede and Polished. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Write me on this website or contact me at Facebook, etc. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Our cracks are big and getting bigger. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Is that short for Matthew? As you said, it has a texture which is not the smooth look I like. Silestone countertops work best in contemporary kitchens or open floor plan homes. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. I've had my matte finish countertops for over 6 months now and I love them. Sounds like the company learned alot from the banking industry. Learn how your comment data is processed. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. It is very difficult to repair quartz when damaged. Natural stones emit a gas called radon. An ogee edge is a conclave arch that transitions into a cortex arch. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. Small town, and our family is in the house building business too so word gets around. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. I remodeled kitchen had new cabinets and countertops put in. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. To repair it or replace it. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Hi Rosie. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. I want a smooth suede matte finish. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Any concerns are usually handled with a telephone call. I received an entirely different pattern/style and it is extremely ugly! If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. You should not expose the surface to excessive heat. The volcano texture rustic yet smooth to the feel and appearance. I am just beginning to research all this stuff ! With degrees in English and speech communications, Jane Wells started as a journalist. But I didn't get it because I was told it was discontinued! I decide to extend the bar. No one came out and inspected the crack. Heres how to know if its the right choice for your home. Mano a Mano Combat: Quartz Versus Granite Countertops. No mauling by casual browsers. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. While they appear tough, they easily crack when you place a lot of weight on them. The countertop has a ten year warranty . Avoid placing hot items on it. Don't hesitate to call your congressman or Senator..they need to know. Advantage: Quartz Countertop. Health concerns emerge. Consult your Silestone distributor for specific warranty information related to your product. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Other stronger, industrial acids (muriatic acid per example) could damage the material. We chose SILESTONE "TAO" countertops. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. ADVERTISEMENT George Taliadouros So I've got a backslash that doesn't connect at the seam across the oven. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. 1). No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Some people like the natural look and feel of granite and marble. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone is more difficult to repair. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. I never even knew Stone Systems existed as a company. Silestone vs. granite cost is similar. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Ethics well thats another argument. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. It was gorgeous & felt. Silestone Helix Counter top was installed in February of 2019. Had new cabinets and countertops put in preserve the surface to excessive heat, industrial (. 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