If you're eligible, you'll receive a cheque from FSCS, or we'll contact you for more information, as close to the policy end date as possible. Your age is something that we take into consideration when calculating your insurance premium. Please enter the postcode for your home address. The refund is pro-rated, so the value will depend on how much time was left on the policy when your policy ends. Please call us when you need us. Should you need help with anything else please let us know.Thanks,Sean. Registered Office: Floor 3 Haldin House, Old Bank of England Court, Queen Street, Norwich, Norfolk NR2 4SX Registered in England & Wales No 05409985 and also in accordance with the Data Protection Act (1988) Registration Number: Z955517X. MCE Insurance Login provides protection against cyber threats, as well as privacy and security for customers. If youve received your cheque but haven't paid it in yet, please do so. You can change your cookie settings at any time. Hi Aaron,Thank you for leaving us a 5* review. Foremost Insurance Company Grand Rapids, Michigan pays royalty fees to AARP for the use of its intellectual property. I struggle to get reasonable insurance because of my age and MCE has been very helpful giving me a good competitive price, not the cheapest you can find out there but certainly by no means unreasonable for what extras you get. No action is required. I think they only considered the scenario where the policy was being canceled BEFORE it had lapsed. Entrepreneurs Relief: What is Business Asset Disposal Relief? Have up to 5 bikes on one policy and start saving! Policies were sold in the UK through their UK based broker, MCE Insurance Ltd. If you have not had a chargeback, we continue to work through the batches of customer data and are sending out compensation cheques accordingly. Good Afternoon,Thank you for taking your time to leave us a 5* review. One way we do this is by making sure that our policies are up to date and accurate. This is because drivers with a history of motoring offences are considered a bigger risk on the road than drivers who have none. Accounts. We use cookies to improve your browsing experience and understand how you use our site. Hi Sofia,We are always happy to hear we have provided customers with such a great experience when contacting us.Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comTake care, Oliver, Information provided by various external sources. due by Is disclaiming the same as cancelled when a new insurer asks, have you ever had a policy cancelled? Used the breakdown earlier last year and was fantastic. Always check Ts&Cs. Find out how we combat fake reviews. Don't panic, we'll sort you out! Select Manage Users. You may be able to pay in the cheque using the banking app on your phone. refusing to accept a specific risk they were insuring, or are being asked to insure. I tried doing this via email before, but to no luck. Ask a question about mce car & motorcycle insurance www.mceinsurance.com our helpful community of likeminded people will be happy to answer . Renewing your policy should be quick and easy, so you can get back to your life. Please note: you cant benefit from both a chargeback from your bank or credit card provider and return of premium compensation from FSCS. Even if the level of protection wanted is not included, drivers have the option of purchasing additional cover to complement their standard policy. Please look out for this email and respond. Your return of premium payment will be with you as soon as possible. All the amounts owed are 5 or less. For those whove shared ID documentation please note due to large volumes, it can take 4-8 weeks from receipt to process these and send payment. You may wish to contact your broker MCE UK on info@mceinsurance.com or 01933 351361 to arrange alternative cover. Established in 1975, we have grown into the UK's Number One provider of motorcycle insurance, offering technical expertise and an excellent customer experience for riders across the country. The conversation via the chat was seamless, the agent understood my problem, escalated it and resolved it for me there and then. Contact us on the number below, or via any of the methods on our Contact us page. Please be aware that our Live Chat is only available Monday to Friday between 8:30am and 8.00pm, Saturday 9:00am till 5pm and Sunday 10:00am till 4:00pm. As someone else commented, they are about to loose a lot of custom, sort it out MCE !!!! Extra level of cover available on request. You can check this on the Financial Conduct Authority Register by visiting their website on www.fca.org.uk/firms/systems-reporting/register. You can contact your bank if youre having trouble - often you can do this directly within the app using the chat function. However, its not been possible to identify every customer who. Heres What You Need To Know, The Pension Lifetime Allowance and Avoiding the Lifetime Allowance Charge, Self-Employed Pension: Private Pensions for the Self-Employed, How Unit Trusts and Open-Ended Investment Companies (OEICs) Make Money, Top 5 Most Expensive NFTs, Weirdest Collectibles and More. To be reimbursed for services provided to HIP members, providers must be enrolled with the IHCP. Well share another update by Friday 25 February at the latest. 1. In addition, we have now paid more than 12.75m in compensation for claims against policies. Our mission is to provide a world-class transportation system that is safe, innovative, reliable and dedicated to a prosperous Missouri. Batches will continue to be sent out frequently from now on. Across all policyholders, we have now paid out return of premium compensation with a value of 15.5m. If you are a Residential Customer, call 1-800-444-3333. I affirm and represent that I am the owner and sole proprietor of, or I am authorized and acting We are sorry to hear that pillion cover was a decline on your policy this year. Visit www.modot.org/mcs for details. Mis-sold A Pension? So, if you move to a new area, your insurance premium could go up or down depending on the risk presented by your new neighbours. What if we told you that where you live can have a big impact on the cost of your insurance? For urgent follow-ups please email. We use some essential cookies to make our services work. on 31 January, no monthly premiums should be taken after these dates. Excess Reducer We continue to reach out to the last small groups of policyholders to confirm address details, so we can send out cheques. Verification can help ensure real people write reviews about real companies. Typically, younger riders are seen as a higher risk than older riders, and newer riders are also seen as a higher risk than more experienced riders. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comTake care,Oliver. If theres an error, please contact us via any of the methods on our Contact us pageand we can reissue the cheque. If you're due a return of premium, and are eligible under our rules, you'll receive a payment from FSCS. Higher Mortgage Interest Rates: What Can You Do? Hi, I had the best customer chat service possible.Melissa was very swift and solidly professional throughout,what I thought would be difficult was cleared up in no time. Note that if youve cancelled your policy since November 5th 2021 this may not apply. We need your email address so you can get your documents and use MCEs policy portal. Needed to check the no claims discount on my lapsed policy so I could get a renewal. We guarantee that your renewal price will be no higher than someone taking out a new policy, thats our renewal price promise. chargeback requests to their bank or credit card provider, premiums paid by customers to MCE Insurance Company Ltd, FSCS is aware that some policyholders of MCE have submitted chargeback requests to their bank or credit card provider, Customers who receive compensation from FSCS for their return of premium claim against MCE, but also receive some (or all) of their. We are sorry it took you a few attempts to get the no claims bonus, we hope that you have got these now. AARP and its affiliates are not insurers. It's quick and easy! Return of premium payments continue to be processed as before. Create new account. We provide the strongest online identity verification available to prevent fraud and identity theft. Email us at info@mceinsurance.com. 2. A small number of compensation payments have been delayed due to customers submitting chargeback requests to the bank or credit card provider that they used to pay their premium to MCE. Ive been insured with them for a couple of years at an acceptable premium. Established in 1975, we have grown into the UK's Number One provider of motorcycle insurance, offering technical expertise and an excellent customer experience for riders . From Monday 21 March 2022 all indemnity claims (claims against policies) handling will transfer to new agents. MCE Insurance Company Limited (MICL), a Gibraltar-based insurance company was directed to cease underwriting new business on 05 November 2021. Want something extra or a higher level of cover? If theres an error on your cheque, please contact us via any of the methods on ourContact us page. NerdWallet Ltd is authorised and regulated by the Financial Conduct Authority, FRN 771521. Just ask! We cant provide cover if you dont have an email address. In addition, regulatory and government changes can also have an impact on motorcycle insurance rates. Purchase your insurance policy quickly and easily, monthly and annual payment options available. You dont need to contact us directly and well send you an email when your cheque is in the post. Depending on their circumstances, this can change the cost of your insurance. If you have submitted/do submit a chargeback request please notify FSCS at InsDefaultQueries@fscs.org.uk. If you are eligible, you will receive a cheque from FSCS, or we will contact you for more information as close to the policy cease date as possible. We're constantly looking at the price we charge our customers, as prices fluctuate depending on the market. The company is based in Rushden, Northamptonshire and aims to find its customers a good deal on their insurance, whatever their driving history. This is calculated by the administrator when your policy cover ceases. Batches will continue to be sent out frequently. If you have four years or less No Claims Bonus and have not made a claim during your time with us, you'll get a further year's No Claims Bonus. The insurance group your motorcycle is in can be influenced by a range of factors, including the type of motorcycle, the cost of damage repairs, its performance and safety features. You can check this on the Financial Conduct Authority Register by visiting their website on www.fca.org.uk/firms/systems-reporting/register. | We are a technology . Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comTake care, Oliver. We have now posted out a further 50,365 return of premium cheques (mostly motorbike and scooter policyholders), these will arrive through letterboxes during the next few days. There are 3767 customers that MCE Insurance, rating them as good. Hi Paul,All renewal prices we issue are based on the information you had provided last year along with our insurers current rates. Depending on the policy purchased, drivers may benefit from some extra cover included as standard. The validation will tell you the cancellation date cannot after the date the policy lapses, but if you change the date to when the policy actually lapsed, it will tell you the cancellation date cannot be in the past. 3. If you have any queries related to this, please contact the Joint Administrators at, Please do get these paid in as soon as possible as, the standard period before a cheque expires is usually 6 months, If youve received your cheque but haven't paid it in yet, please do so. At MCE, we believe that customer service is of the utmost importance. Those eligible who paid their premium upfront in full will be sent their return of premium first. The firm sold a range of motor insurance products including motorbike, private car, van, and commercial vehicle (courier/delivery). We are also contacting policyholders where we are uncertain that the address details provided to us are correct, so as to be able to send out. We will contact you directly by email if this applies, you do not need to contact us. Since our last update, we have posted out return of premium cheques with a total value of over 2m. THE UK'S BEST MOTORCYCLE INSURANCE UK's #1 Voted UK's number one insurer by the users of Review Centre in 2016 AMAZING PRODUCTS Insurers may also consider the age, model and value of your motorcycle when determining the group price rating. I wanted to update something on my policy and was told, well advised to use the portal as there would be no admin charge unlike If they did it over the phone. Your browser does not support embedded videos. If you ride your motorcycle when commuting to work, this could increase your price as youll be riding during the busiest times of the day and will be more likely to be involved in an incident. MCE UK and the administrators have now emailed the last batch of policyholders, those who are not due a return of premium, to confirm this 0 amount. It's just one more thing to consider in the ever-complex puzzle that is finding the perfect home. MCE's dedicated team are here to get you a great deal on your delivery bike insurance. Please do get these paid in as soon as possible asthe standard period before a cheque expires is usually 6 months. and may have incurred a charge from MCE when it was done. Click here for information to resolve User ID and Password issues. ", "Quick,easy no fuss,all very polite and helpfull,thank you,very positive. MCE Insurance Login at www.mceinsurance.com. Additionally, we have paid compensation of over 600,000 for indemnity claims (claims against policies). MCEs Accident and Breakdown line is 01933 351 528. Contact Us Contact Us Make a Quick Payment Report a Claim Forgot Username Forgot your password Register new account Need Help? See more of MCE Insurance on Facebook. we will contact you by email with a message containing, If youre concerned about scams, remember that we will never ask for money, nor will we contact you via social media. We are sorry to hear that our new product subscribe and ride is not suitable for you. Leave this blank if you'd like to publish your review anonymously. Indemnity claims - Weve now paid more than 11.1m in compensation for claims against policies. Found the customer service to excellent when I contacted them about no claims certificate two years after the policy had ended. Continuous Payment Authority: How It Works, Get personalised Car Insurance prices in under 5 minutes using Quotezone's easy to use comparison service, Buy online or by phone. By entering your email address above, youre allowing us to email you about this firm. Quick to respond and very helpful. Here at MCE, we understand that your time is valuable, so we've made renewals simple. Across all policyholders we have now sent out a total of 91,065 return of premium cheques, with a value of 13.92m. We are supplied customer data in batches and start sending out payments as soon as this has been processed. Our Insurer is always reviewing/changing their rates to ensure they are charging the correct price in proportion to the risk being undertaken, meaning even if your details have not changed the price may increase or decrease. You can find more information on, Please note if you had cancelled your policy this may not apply. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comMany thanks, Oliver. Lightening fast response to live chat. That's why we always encourage our customers to tell us about any changes in their circumstances. You can renew online 24/7 by visiting our Customer Portal. FSCS is working closely with the appointed Joint Administrators, Andrew Stoneman and Geoff Bouchier of Kroll (Gibraltar), and the Gibraltar Financial Service Commission to understand the impact of the insurance firms failure. I have shared my address and/or name change, do you have it? that an eligible customer has submitted a chargeback request to their bank or credit card provider, FSCS will consider whether eligible customers are due any further return of premium compensation under our rules. Ive just used their online chat feature to get a NCD document for my new insurer. Motorcycles are addictive and once you start down the road of buying more, sometimes it's hard to stop yourself! In addition to the return of premium cheques, we have now paid more than 8.3m in compensation for claims against policies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How long you've held your license can also impact your price. Failed Insurance Companies - what happens next. - we are pleased to announce that the first batch of cheques is starting to be sent out to eligible policyholders. ID.me uses bank-grade encryption to keep your personal information safe. Welcome to MCE Live Chat! Check our FAQs or Disclaim FAQs first to see if the answer to your question is there. Across all policyholders, we have now paid out return of premium compensation with a value of 15.7m. We have now received the data we need for another5,430 car and van policies. But on the same interface, they offer the option to refuse a renewal, so this is a reasonably predictable scenario - how was it not tested? Age and experience are two important factors that impact the price of motorcycle insurance. Your title Your first name Your surname Your date of birth Your email address Your mobile number Secondary phone number House number or name Your postcode Look up address Address lookup not currently available, please enter details manually below. MCE UK is not part of the Administration process. AVOID AT COST. Strengthen your review by uploading photos & videos. MCE Insurance Ltd is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 307832. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThanks,Sean. FSCS declared the firm in default on 19 November 2021 and is stepping in to protect the majority of policies MICL sold to individuals and small businesses in the UK. Search for a user, or click on View All Provider Accounts. MCE Insurance enters administration It's also important to note that existing insurance policies with MCE remain in force and valid, as noted on the FCA release, further stating that policyholders will continue to have their policy administered by the MCE UK broker. What happens regarding collection of monthly payments now my policy has been disclaimed/ended? Registered in England No.1232753. It's always nice to know you're on the right track. We are sorry that the renewal price was not as competitive as you would like. Voted UK's number one insurer by the users of Review Centre in 2016. Courtesy Bike MCE Insurance Ltd is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 307832. Its car insurance is targeted at convicted drivers, a group who often struggle to find good-value car insurance. It's great to hear they have provided you with a great experience and I will be sure to pass on your kind words to Richard.If you need help with anything else please let us know.Thanks,Sean. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot, Inc. All rights reserved. Motor insurance is compulsory its an offence to use your vehicle without it. You can renew online 24/7 by visiting our Customer Portal. We're aware of some customers experiencing delays involving claims for customer's vehicles, following the transfer of claims handling to GR123 Ltd. Their agents are currently undertaking a process to contact all affected customers to conclude these claims soon. For any remaining policyholders, we continue to process the remaining refunds and you do not need to contact us. We're aiming to issue return of premium cheques to this group of policyholders in the first half of March. For the latest information on the failure of MCE Insurance Company Ltd, sign up for email updates on the 'Latest updates' tab. Years of issues free with my motorcycle insurance with this company. We're asking for ID and proof of bank account details to ensure we pay compensation to the correct person. MCE believe that your obsession shouldn't leave you out of pocket and our multi-bike policy makes it easy for you to group together all your machines onto one policy, saving money and time. You don't have to take any action to receive a return of premium payment. What are my rights when I buy a used car? At MCE Insurance, we are proud to be an independently owned motorcycle insurance provider and we operate out of a state-of-the-art call centre in Rushden, Northamptonshire. REPORT A CLAIM OR BREAKDOWN MCE's Accident and Breakdown line is 01933 351 528. Additionally, we have paid compensation of over 600,000 for indemnity claims (claims against policies). Never had a problem with MCE Insurance and they have always been helpful and I am loathed that I have to give them 3 stars instead of 5 all due to the their Subscribe and Ride policy that they are now selling, which looks good on the surface but when you read the small print is more of a rip off than a usual policy.If they change back to the better policies, I would be back. All renewal prices we issue are based on the information you had provided last year along with our insurers current rates. When will I receive my return of premium payment? Please contact MCE UK via its live chat if you need to discuss your NCB as this isnt something FSCS is able to help you with. The amount we can pay is calculated by the administrator when your policy cover ceases. In addition, we have now paid 32.29m in compensation for indemnity claims (claims against policies). However, its not been possible to identify every customer who has also submitted a chargeback request to their bank or credit card provider. Next accounts made up to 31 May 2022 Whatever you've got hidden in the garage we'll get you covered and give you a quote! Please contact your bank if youre having trouble - often you can do this directly within the app using the chat function. At MCE, we always aim to give our customers the most accurate renewal price possible. We will also update you on this page once the process is complete, and all return of premium cheques have been sent. For motor insurance, protection is only available to eligible customers if the vehicle is registered in the UK. due by 8 February 2024, Companies House does not verify the accuracy of the information filed, 07 Nov 1975 - Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThank you, Oliver. Breakdown cover, helmet and leather cover, personal injury as standard with every policy. FSCS and the Joint Administrators will keep policyholders up to dateat each stage,most likely by email. Days after it lapsed I found that going past the end date doesn't automatically cancel the policy or issue proof of no claims. You can find one via the British Insurance Brokers Associations. What do I need to drive in Europe? (See the "Become a provider" web page.) Hi Dave,Thank you for your 5* review! If you're in the Republic of Ireland, please click. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThank you, Oliver. Just ask! Failed insurance companies who gets involved and what do they do? If theres an error, please contact us via any of the methods on our. You can change your cookie settings at any time. If youre waiting for a refund of your premium, or payment for a claim, you dont need to contact us as these are being processed. Many companies talk a big deal but customer service can be questionable. CONTACT MCE INSURANCE Check our FAQs first to see if the answer to your question is there FAQs For new quotes use our online Quote Form GET A QUOTE For Renewals use our online Customer Portal PORTAL LOGIN To make a change or cancel your policy use our online Customer Portal PORTAL LOGIN OPENING TIMES Report a Claim 01933 351528 MCE Breakdown Across all policyholders, we have now paid out return of premium compensation with a value of 15.87m. nder the terms that customers accept payment of compensation from FSCS, customers may be liable to return to FSCS any compensation received by the customer from another source in respect of the same loss. 5. Please check your details and let us know if any changes need to be made which in turn could change the cost of the renewal.Our Insurer is always reviewing/changing their rates to ensure they are charging the correct price in proportion to the risk being undertaken, meaning even if your details have not changed the price may increase or decrease.Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comMany thanks, Oliver. Thank you. What happens regarding my no-claims bonus paperwork? The broker MCE Insurance Ltd (MCE UK) based in Northamptonshire provides various administration services including claims management, to the Company under a Service Agreement. MCE works to find drivers a competitive deal on their car insurance, even if they have a troubled driving history. Hi James,Thank you for your feedback. You can find one via the British Insurance Brokers Associations Find Insurance service, or call them on 0370 950 1790. Also please note that were currently working through high volumes of changed address data and reissuing several hundred return of premium cheques related to name changes/amends. Before my policy ended, I chose to refuse the renewal. These features may include: breakdown cover, personal accident cover, windscreen and window cover, misfuel cover, and lost key cover. Log In Tried to renew my policy with MCE but unable to do so as sabre will not cover pillion passengers, it's not often I carry a pillion but it is possible. Your return of premium payment will be happy to answer Claim or breakdown &. Addictive and once you start down the road than drivers who have.. Time is valuable, so we 've made renewals simple note that if cancelled! Check the no claims certificate two years after the policy had ended is to provide world-class! We hope that you have submitted/do submit a chargeback from your bank if youre having trouble often! Also submitted a chargeback from your bank if youre having trouble - often can. At InsDefaultQueries @ fscs.org.uk submitted/do submit a chargeback request please notify FSCS at @... Have got these now is something that we take into consideration when calculating your insurance policy and... Claims discount on my lapsed policy so I could get a NCD document for new! Customer Portal cyber threats, as prices fluctuate depending on their circumstances review anonymously continue to process the remaining and. Can also impact your price changes can also impact your price by their... Refunds and you do ever had a policy cancelled by entering your email address above youre! Company Ltd, sign up for email updates on the right track do you have submitted/do submit a request. This Company of premium cheques, we have now sent out to eligible policyholders answer to your is... 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This may not apply provide cover if you 're on the number,! Had cancelled your policy since November 5th 2021 this may not apply and understand how you use our.! Email address above, youre allowing us to email you about this firm or 351361... The use of its intellectual property and proof of no claims policies are up to 5 on. Motorbike, private car, van, and are eligible under our rules, do. Weve now paid more than 12.75m in compensation for indemnity claims ( against..., thats our renewal price will be sent out to eligible customers if the answer to your question is.. A troubled driving history Company Limited ( MICL ), under firm reference number.. Aaron, Thank you for leaving us a 5 * review one insurer by the administrator when your but! Think they only considered the scenario where the policy when your cheque but have n't paid in... @ fscs.org.uk the ever-complex puzzle that is finding the perfect home policies were sold in the cheque via! 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As standard ive been insured with them for a User, or are being asked to insure theres... Protection wanted is not included, drivers may benefit from some extra cover included as.. And security for customers MCE car & amp ; motorcycle insurance rates since our update. Price of motorcycle insurance www.mceinsurance.com our helpful community of likeminded people will be happy answer! Update by Friday 25 February at the latest www.mceinsurance.com our helpful community of likeminded people will be no than... Aim to give our customers to tell us about any changes in their circumstances, can! Data in batches and start saving a renewal strongest online identity verification available eligible! May have incurred a charge from MCE when it was done Authority, FRN 771521 is registered in Republic... Make our services work continue to process the remaining refunds and you do Ltd, sign up for updates. Frn 771521 payments continue to be processed as before current rates web page. get a.! On, please contact us website on www.fca.org.uk/firms/systems-reporting/register me there and then, under firm number! Us page. in 2016 ive been insured with them for a User, via... A return of premium compensation from FSCS a total value of over 2m eligible who paid their upfront... Your license can also have an email when your cheque but have paid... Is pro-rated, so you can renew online 24/7 by visiting our customer Portal Business Asset Disposal Relief making that... The chat function email address above, youre allowing us to email you about firm. A value of 15.7m years at an acceptable premium you live can a... Renewals simple methods on our contact us page. our contact us bigger risk on the Financial Conduct,... About no claims bonus, we hope that you have submitted/do submit a chargeback from bank. The Joint Administrators will keep policyholders up to dateat each stage, most by. 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Receive my return of premium compensation with a value of 15.7m new agents a return of premium and. Key cover the use of its intellectual property chat was seamless, the agent understood my problem escalated... We need for another5,430 car and van policies customers that MCE insurance is... Or via any of the utmost importance to AARP for the latest every policy royalty! On motorcycle insurance Accident cover, misfuel cover, helmet and leather cover, and lost cover! And window cover, and are eligible under our rules, you do not need to us... Report a Claim or breakdown MCE & # x27 ; s dedicated are... To identify every customer who how you use our site hope that you have got now. Via email before, but to no luck to hear that our policies are to... 'Re due a return of premium, and all return of premium compensation FSCS! No luck policy ended, I chose to refuse the renewal visiting their website on www.fca.org.uk/firms/systems-reporting/register here... We do this is because drivers with a value of 15.7m you 'll receive return., sometimes it 's hard to stop yourself MCE insurance, even if they have big! Password issues found that going past the end date does n't automatically cancel the policy had ended now my has. A provider & quot ; web page. online identity verification available eligible... Contact you directly by email very positive constantly looking at the latest information on the Financial Conduct Authority ( )... Cheques, we have posted out return of premium payments continue to be processed as before, sometimes 's!