This page is dedicated to spreading the word on customer problems with Safe Home Security, Inc. of Middletown, CT. If you have had trouble cancelling your agreement with SAFE Security or have continued to be charged by SAFE Security after cancelling your agreement, fill out the form below or call us toll-free for a free consultation. I had a previous contract with another company for three years of service from 2005 to 2008. I have a home and a business accounts. So then i say well then i want to cancel, he said you cant until 2016, i said EXCUSE ME, our contract ends next year, he no it doesnt, he said you just resigned the contract to end in 2016. Past assets that you recently transferred to someone else are vulnerable to seizure as well. Thank you. I can only echo others' experiences. The lawsuit further alleges that customers who have cancelled their agreements with SAFE Security continue to be charged monthly premiums by the company. There is apparently no way out of the contract at all, so we are stuck. Not one state meets the five standards for protecting family finances from creditors set forth by the NCLC. Code: TEXT; Description: OCIS HAS AUTOMATICALLY ASSIGNED JUDGE BURTON, CATHERINE M. TO THIS CASE. Heres what you should know. Safe Haven Security Montclair, CA office. Your email address will not be published. The case status is Pending - Other Pending. I never signed up with them and I owe them. he is a piece of ----. I am so confused. You should always go through your insurance and they will help provide you with the best possible lawyer for what youre facing.. Share More Safe Home Security reviews & complaints Safe Home Security - harassing former customers Safe Home Security - cancellation of service Resolved Safe Home Security - immoral business practice Resolved Safe Home Security - terrible service Safe Home Security - scam CS-2022-3647: $0.45 ON AC65 STATE JUDICIAL REVOLVING FUND, INTERPRETER SVCS. Commissions do not affect our editors' opinions or evaluations. An investigation was opened after a whistleblower provided the Minnesota Attorney Generals Office with a Safe Haven training manual containing deceptive sales tactics. Safe haven laws are laws that allow any person statutorily defined by law, usually parents, to abandon an unharmed newborn baby at any location permitted by law. In this section you can also set up a. When I tried to contact the company I received no assistance. Mr. Girard and Mr. Gibbs have been additionally recognized amongThe Best Lawyers in America2012-2016. That and a great price is all that anyone can ask for. We are on limited income and could really use this money but I guess I will never see it. I told a rep( Scott) I was done with the run around do not send a bill again Safe Home Security was dead to me. So AGAIN i had to retell my story and he gave me the same BS line saying its our fault and blah blah blah. I said NO I DO NOT. WHAT IT COMES DOWN TO IS I WAS PAYING FOR SOMETHING I WAS NOT GETTING. So i filed a BBB complaint and found out that there are many people who did that. I pay a warranty on each bill but was told this warranty does not cover the $50.00 battery. Your email address will not be published. I have told them for months that i want to cancel their service they say they would then they keep the service on an keep billing me.. Then i call again then they tell me i have to send them a cancelation letter or go online an give them one in order for them to cancel it.. I haved received better customer services from fast food resturants. If I could give them 10 stars, I would! Retirement assets covered by this law include 401(k)s and pension plans. So i called, explained my self about 5 times until someone finally told me to conact Chuck. Customer Reviews are not used in the calculation of BBB Rating, North Carolina State Board of Examiners of Electrical Contractors, North Carolina Department of Public Safety, Need to file a complaint? The Judge overseeing this case is SHERMAN , JAMES W. The case status is Pending - Other Pending. I cant find the letter I faxed them it might have gotten trashed. Boies Schiller & Flexner represents the plaintiffs Chasom Brown, Maria Nguyen and William Byatt. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I stopped both from drafting my account. Like doctors, many attorneys practice and specialize in particular areas. And the monthly bills till October. DocketCode: TEXT; Description: OCIS HAS AUTOMATICALLY ASSIGNED JUDGE BURTON, CATHERINE M. TO THIS CASE. When I asked them about the free month they still have not given me they said I was in a 5 year contract and they could give me that free month whenever they choose to in the next 5 years. THESE PEOPLE ARE SCAMMERS! service tec tells me everything is working as it should. A week ago I spoke to the collections department and they told me my buyout was 2, 049 dollarswithin a week it went to 2, 350 dollars. DocketIssue #1; Issue: INDEBTEDNESS(INDEBT); Filed By: Safe Haven Security, Inc.; Disposed: Pending. Thank God nothing happened it was an error, but no phone call and no followup, no dispatch to police. I read them to them, but they are too stupid to listen or understand. Brandon, Steve and Dustin went above and beyond and never faltered from giving us the best of customer service. Issue #1; Issue: INDEBTEDNESS(INDEBT); Filed By: Safe Haven Security, Inc.; Disposed: Pending. Which assets are protected and how much protection you have varies by state. I am sure they knew they were monitoring nothing on this end. States can implement their own laws that are more protective, but not less protective, than federal law. I am very close to the time for the automatic renewal-so I believe they are stalling. If you had a previous contract with another company and they bought it they automaticly renew you for three years. I hope this help someone because Safe Home Security told me the only way that I could get out was if I moved or die. We had over 6 robberies, no notification was given to the police department and the alarm company would call out of no where while we were sitting in the house saying "the system had alerted them of a robbery going on at the same time!" I can't wait for the hearing. I"m from Oregon so it's a little harder for me to get things done from here. She was amazing! I called again on [protected] same story and I waited, no call back. After cancellation, these individuals report that they receive invoices and letters from SAFE Security about past due payments and are threatened with debt collection proceedings. The company left an official comment to this complaint. After 4 months . Position: Quality Assurance-Foods (3rd shift)<br>Location: Dewitt<br>As a family company, we serve people and communities. did they inform you? So I called SHS back and the same tech came back out. Terms & Conditions for ADT Security Services, View alarm activity, even while youre away. 2023 Forbes Media LLC. If you live with someone but arent married, their assets generally cannot be seized if you are sued, Lee said. So then he proceeds to tell me how much they are (approx 300 dollars) and i said why are you telling me that, he said because you have to pay it. I would rather pay an attorney to deal with them than give them one more cent of my money. They ALSO did not inform me of my options. If youre sued for something not covered by insurance, the type of lawyer you should hire depends on the type of dispute. Marta A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Invited into homes and businesses to provide monitoring services, Safe Home Security allegedly ignored customers' requests to cancel, billing many of them hundreds of dollars for what state. To add to the insult, they actually talked me into upgrading my contract from 34.95 to 54.95 and waived me for one month. Google was sued on Tuesday in a proposed class action accusing the internet search company of illegally invading the privacy of millions of users by pervasively tracking their internet use through browsers set in private mode. Not to mention the fact he does not even pay THEM! I also have Safe Home Security. This review was chosen algorithmically as the most valued customer feedback. If you can buy the contract out, do it, have a lawyer help you. So I called and left him another VM (and now i was pissed and you could hear it in my tone of voice), and about a week and a half, he called back and he was completly confused, didnt know what was going on. I hope you all find resolve with your cases. Well NOT TRUE at all. there is a site for alarm law. He charges his employees for minor mistakes or for being late if their car broke down. Share Servs. Not misrepresent their commissioned status. RUN FAR AWAY FROM THIS THIEF In most states your contract can not legally automatically renew unless someone from safe home called you and informed you of this. CS-2022-3647: $25.00 ON AC79 OCIS REVOLVING FUND. Step 2: Fill out your primary phone and verbal password. I WILL BE HAPPY TO SHOW ANYONE THAT WISHES ALL THE CORRESPONDENCE. I had a service tec come out to check the sistem. However, in those states that recognize common law marriage, it is a possibility.. Thank you, If you are looking for a possible way out of contract with him check out if the actual person who signed you up was licensed. This comment was posted by a verified customer. I said ok, how much. The suits allege that the drug is defective and unreasonably dangerous and was not adequately labeled to warn both patients and doctors of its risks. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. "very rude people" I just dropped it because I didn't hear anything for a few months until today when a credit service called and said a owed 300 plus dollars and it was going on my credit. I shortly realized this once the reports began to hit my credit. Other expected (future) assets besides wages can also be seized. ADT is the most trusted name in the business. I I told safe-home I wished to cancel my contract. According to Red Lake Nation News, an investigation into Safe Haven was started after a whistleblower approached the Attorney Generals Office with a Safe Haven training manual that instructed salespeople to: The Attorney Generals Office also received reports from consumers that they were not provided with a verbal three-day right-to-cancel advisory, according to the outlet. This business is in an industry that may require professional licensing, bonding or registration. I think the whole company is ran and maintained by crooks who are only good at stealing your money and conning you b/c they certainly can NOT do anything else right. The sales experience from start to finish was professional, pleasant and spot on. I ask to cancel and they informed me like many other's on this post there was nothing I could do except buy out my contract. Share your photos and videos with others to prove the truth of your words. So i asked by they didnt tell us, he said that its in our contract that we have to do self tests. good luck, I would not recommend that anyone deal with these people. They continue to call looking for money and when I ask for a supervisor because we have repeatedly sent letters to cancel and we want them to come get their equipment, they tell me someone will call me back in 10 minutes, then nobody calls back. When I called SAFEPAY I was told that others have had that problem too. February 2023. Public Records Policy. SIA announces 2023 Board of Directors nominations. And the best part of all, documents in their CrowdSourced Library are FREE. I'm being charged for services not rendered. I will take futhur actions. On 12/20/2022 SAFE HAVEN SECURITY, INC filed a Small Claim - Other Small Claim lawsuit against CASTANEDA, CAROLINA. I am a senior citizen in Cleveland, Ohio and I purchased this alarm system in 2004 when they were going by the name of "SAFE HOME SECURITY" one year later they changed names to "SECURE AMERICA" and did not tell us at all! Check your states list of property exempt from the enforcement of money judgments to learn more, but here are a few examples of protections you may have. another possible out is to look at your paperwork and see if the central station form(it is for rapid response ) has a check mark next to weekly test. I had 6 months left on my contract. When To Hire A Lawyer For A Home Insurance Claim. Many attempts to cancel service by phone and in writing to no avail. So I know this wasn't an isolated case. In this section you can also set up a Vacation Reminder. the site is https://www.kirschenbaumesq.com . As we clearly state each time you open a new incognito tab, websites might be able to collect information about your browsing activity, he said. Please fill out this form and we'll get in touch with you shortly. Make sure those are really the people who should be called if an emergency were to happen and verify all numbersare correct. We needed someone to come to our home for an immediate installation of a system due to a break in at our home recently. So nothing bad happened for a long while. It is an industry standard to test your system once a month. The Judge overseeing this case is Pipes, Robert Trent. Now me and my husband are getting conserned because our alarm doesnt work and were still paying for a non working alarm. So they got better than a 60 day notice. For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You can also check the latest events with your system, order window decals or a sign, make a one time payment or go paperless. CS-2022-3647: $10.00 ON AC88 SHERIFFS SERVICE FEE FOR COURT HOUSE SECURITY. Then a second time, I CALLED to confirm the install. People protect yourselves and your credit and do NOT give your info to this company they will ruin you! Your financial situation is unique and the products and services we review may not be right for your circumstances. Some of their representatives can be nasty at times. I called them about it and they said that my contract is not up in dec 1212 that it's up in 1213. how can that be i said you are charging me for 2 more years . Case Summary. BBB is here to help. I was never late with a payment, yet they said I was 30-60 days late. Yeah i was dupped by the ### of SHS. Terms & Conditions for ADT Security Services. Our Relocation Managers are trusted members of the community and provide a valuable service for New Homeowners interested in establishing ADT Service at their residence. If anyone can help us, PLEASE DO. We have immediate openings available for sales-minded individuals that want to earn significant income with the opportunity to . Im going to call him every 1/2 hour until he calls me back, I DONT CARE. So I called once again [protected] So here I am MARCH 13- 2012 still going around in circles with safe home security. Finally, supervisor calls apologizes, offers a month free & tells me that a technician will be out later that eveningneedless to say, its now Tuesday & still NO TECHNICIAN!I asked to cancel services & was told that I would have to pay over $3, 000 for early termination even though they're not honoring their part of the dealCrazy I Know! My custemer id # 305380 name Charles Dolle. Consider joining our family - take care of your career and your community Meijer Rewards Weekly pay Scheduling flexibility Paid . I have to this date to get rid of them they ignore me and transfer me from line to line. CS-2022-3647: $10.00 ON AC81 LENGTHY TRIAL FUND. I said no because from September to November, it was working perfectly fine. I have put in a complaint with the BBB and have asked to be let out of the 5 year contract. Nobody called me to tell me that, but they called me to sell me new product. You will not receive phone calls or invoices, and you WILL be automatically renewed at the end of your contract if you do not call them to cancel it. Why is this public record being published online? Money scam. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The complaint said the proposed class likely includes millions of Google users who since June 1, 2016 browsed the internet in private mode. While users may view private browsing as a safe haven from watchful eyes, computer security researchers have long raised concern that Google and rivals might augment user profiles by tracking . They said you can signup for the warranty thats only an additional 10 dollars a month, i said ok cause i cant afford that, thank god i did cause the service tech was there for like 2.5 hours. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development. Suppose a creditor is threatening your parents with a lawsuit and youre wondering if they should transfer their assets to you to avoid the possibility of losing them. So how is it our fault that your system stopped working. So then i called back the company and asked for George and they gave me his extension and i asked to speak with him and they said "hes busy with an employee" i said what a shocker. are paid $10 an hour ! Per Mar Security Services named top regional channel partner by Axis. If customers attempt to cancel outside of their prescribed cancellation window, they are told that they must pay SAFE Security for the entire remainder of their applicable term, which may be years. OMG, I am so sick of being taken advantage of. We look forward to providing you with the best service in the industry. Safe Haven Security, Inc., Plaintiff, v. Adrianna Garcia, Defendant. 60 days or more I decided to cancel the service at the end of my contract. Case DetailsPartiesDockets Case Details DO NOT DEAL with these people. January 2023. they also hate him. This is still true! The situations where lawsuits cause people to lose their assets typically involve a scenario where insurance coverage is insufficient and the unprotected assets owned by the defendant are such that a lawyer representing the party suing is incentivized to take a case to trial and obtain a judgment, said Edward Y. Lee, principal trial attorney with the Law Offices of Edward Y. Lee in Los Angeles. The collection company will call you three to four times a day at different times even at nightPlease file a formal complain with The State Attorney's office the only answer! I said ok and you guys couldnt call me because . All of your assets may be at risk in a lawsuit. You may be able to retain a personal vehicle up to a certain dollar amount. CS-2022-3647: $7.00 ON AC64 DISPUTE MEDIATION FEES CIVIL ONLY. BBB Business Profiles are subject to change at any time. Due to these actions, Attorney Generals Office alleges that Safe Haven violated Minnesota consumer-protection laws, including Minnesotas Home Solicitation and Personal Solicitation Sales Acts. Why should I have to pay for a system that mainly does not work at ALL. as SOMEONE WHO DID BUSINESS WITH safe home i can tell you this. they will run the company rite on the eadge of bankrupt and sanity I called the next morning mortified at this point & was told by rep that a technician would be out in a few days because its now the weekend & I can leave a message for the supervisor. I have had an account for 7 years and not only had a technician call to tell me he couldn't show up at the last minute, after I had taken vacation to be there. Please inform me of this cancellation by email maldonadoanna21@yahoo.com Its hard enough to afford your life these days. Step 1:Go to myADT.com and you will see the screen above. I have been waiting almost two months to have my broken system service. Later I was told that my contract was automatically renewed.and now I owe them for another year. Depending on your state, some or all of the cash value in a life insurance policy you own might be protected. I called at the beginining of May and they had already renewed my contract. ; Count: 1. nothing would happen. A great idea is to go into your Systems Tab and print a certificate of insurance (we will also email you one within a week of your install,) and set up an inactivity alert. This will alert you that you have not tested your system. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Youll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line. Save my name, email, and website in this browser for the next time I comment. They told me they didn't have to show me anything in writing about the contract. I was told by Scott the rep to send this letter to try to clear my account. DO NOT BE A SUCKER FOR THIS COMPANY! The complaint has been investigated and resolved to the customers satisfaction. People should know he uses sub contractors outside of connecticut meaning he does not even know the people they send to service peoples houses. Under the terms of an Assurance of Discontinuance filed in Hennepin County District Court, Safe Haven agreed to pay $125,000, which will go into the State of Minnesota general fund. They sent duplicate bills and then charged me for these unpaid duplicates. Had problems in the beginning because it wasn't hooked up right. We want to hear from you and we may be able help.. IE 11 is not supported. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This company is a complete scam, they charged us an extra month service fee because according to them, we needed 60 days to cancel, however when we spoke with one of their supervisors they stated that I could cancel anytime after my contract was up. Now why would you need ADT to remind you to update contacts when you leave on vacation? This has been going on for more than TWO YEARS. The same goes for household furnishings and appliances, clothing, jewelry and some items necessary to earn a living. But I am still out $52.39. Exemption laws are designed to protect consumers and their families from poverty, and to preserve their ability to be productive members of society and to recover and achieve financial rehabilitation, according to the National Consumer Law Center (NCLC). So, I have since contacted and attorney who is looking over the contract and sending them a demand letter to let me out of the contract. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Takes for the imput; I will sent a certified letter informing them to not automatically renew my contract. Amy Fontinelle is a leading personal finance expert with nearly 15 years of experience. Yet I cancelled before the 60 days in writing. Was told today that on the last service call we signed a new 5 year contract. Please note, this call was received while we were sitting inside the house, without any doors or widows open and the alarm did not even make a sound at all! Safe Haven Sec. Considering there were many reported break-ins on our block, we decided to jump at the chance for better security. We also offer medical alert systems. #541293, Safe Home Security - Customer service, technician, supervisors. call and ask your attorney generals office. dont walk. SAVE YOUR MONEY GLORIA PETRONE NORTH LAKELAND PAIN AND TRAUMA, LAKELAND FLORIDA. I had the system for three years. I'm having issues as well so can you show me the contract ? I am trying to get out of this an man oh man i CAN'T .. Sincery Charles Dolle. Homestead exemptions can prevent creditors from forcing the sale of your home to collect what theyre owed if the exemption is higher than your home equity. Texas property code exempts the debtors home from most claims unless they are related to mortgage or property tax debt, home improvement and construction work, or the division of property in a divorce. No one discussed a 'binding contract'. *** helped us get set up even when other companies said we werent eligible. thats bull ###. We found out in February that our alarm was not working for a couple months. Fortunately no more payments have been deducted. This case was filed in Oklahoma County Courts, Oklahoma County Courthouse located in Seminole, Oklahoma. LINE ITEMS: CS-2022-3647: $160.00 ON AC01 CLERK FEES. 710 were here. Customers have only a small window to cancel by mail before their agreements with SAFE Security automatically renew. Safe Haven is permitted to terminate services and stop providing the alarm monitoring services at any time should a failed permit occur. Safe security bought the company I was with, so when my agreement was up I faxed the letter of termination as they requested, A couple months went by and my wife noticed they were still auto. The complaint alleges that customers have difficulty in cancelling their agreements with SAFE Security and that SAFE Security continues to charge customers even after they have submitted cancellation notices. I sent them a letter shortly after the renewal to cancel my policy in October 2015 when the next year is up. This case was filed in Oklahoma County Courts, Oklahoma County Courthouse located in Woodward, Oklahoma. They continued two take out their payments for the first contact and harassing me, my wife, and son night and day from 2009 until now. CS-2022-3647: $1.55 ON AC59 COUNCIL ON JUDICIAL COMPLAINTS REVOLVING FUND. All of your assets may be at risk in a lawsuit. Hello, To who it may concern. I said really, he said yeah absolutly, he said what you need is a cellular back up, i said thats it, he said yup and ill get that ordered right away for you. the owner and man in charge of everything is Dave Roman. She said I would get a credit reparation for the previous years, nothing happened but lies. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Exclusive D.R. *UPDATE Employee: Safe Haven Security Business Rating: (1) Rate this business Next step is to call the Attorneys Offic. Which was to start in June but their contract says Sept. Finally a dispatcher called later that evening & said that a technician would be there in an hourWell THAT DIDN'T HAPPEN! He said because there are two different types of back up. PAYOR: EZ MESSENGER TOTAL AMOUNT PAID: $ 239.14. Job specializations: Restaurant/Food Service. Retirement assets may also be protected if they are in a retirement or pension plan governed by a federal law called the Employee Retirement Income Security Act (ERISA). If you own a business and your business is being sued, both your personal and business assets could be at risk, depending on how your business is structured and where it is located. I just was informed today that a credit bureau had me listed as a delinquent account for this alleged creditor outfit that I don't know and do not have an account with dating back to 2011.I live in Boca Raton, FL by the way.I have initiated a dispute resolution process with the credit agency and this "Safe Home Security Inc" outfit, did not even have me listed in their data base as an account on my inquiry.I am an attorney by the way and to say I'm a tad miffed is an understatement!If any one else has had a similar experience feel free to let me know and I would be quite amenable to filing a class action suit in these and any other relevant regards.Stuart G Rothenberg Esq. I noticed that HOMESAFE was still deducting from my account as well. I was suppose to be billed every three months. When you click on Find Account the system will bring up your address. According to the lawsuit, SAFE Security customers complain that the automatic renewal provisions and cancellation policies in their agreements are onerous. Pay a bill at 3am from Hawaii or order a new sign right after your teenager runs it over on your drive to work. Please send bill to old address. but i have all the papers even the paper that the police sing so i know when my time is up. I asked who signed the new contract and why I was never called about the renew. They said we need to send out a service tech. Thanks Hilary!! I was told that this was a 5 year contract. Safe Haven Security Overview Website: www.mysafehaven.com Headquarters: North Kansas City, MO Size: 1001 to 5000 Employees Founded: 1999 Type: Franchise Industry: Security & Protective Revenue: $100 to $500 million (USD) Safe Haven is the largest ADT Dealer in the United States, doing business in over 36 states. I have all the paperwork for proof in court. You will get lies after lies and will hang on to you alike fleas". The lawsuit seeks at least $5 billion, accusing the Alphabet Inc unit of surreptitiously collecting information about what people view online and where they browse, despite their using what Google calls Incognito mode. The case status is Pending - Other Pending. I called to dispute this, knowing I was going to pay to get out of the contract and the guy "Joseph" informed me he would give me a deal of 200 dollars off (how nice). CS-2022-3647: $2.48 ON AC67 DISTRICT COURT REVOLVING FUND. The Forbes Advisor editorial team is independent and objective. 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