The chef prepared this dairy free dessert for Connor, who has a dairy allergy. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Thanks again. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. This is a very effective way of preventing overcrowding. Its one of the reasons we like them, too! We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. So much valuable information and photos! I did not see any pictures for JC Steakhouse in your review. Enjoy! Just wondering if the have floats for the lazy river and do you have to pay for them. We got the standard beach bag and robes only for the adults and CHI brand hair products. The beds, pillow and linen are very comfortable. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Our boys enjoyed the simple penne pasta with butter. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Hi Patricia! Finish the perfect day off in crystal-clear waters . But this time were bringing the kids. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Just wondering if you did any upgrades? There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Below are a few of the dishes we sampled at Jade Restaurant. Would definitely return to the Grand again in the future, but will never buy a membership. Do you know if there are any ocean view rooms at the Grand? BUT we didnt spend much time on the beach. Our Vow Renewal in Riviera Maya, Mexico. We used the $1500 credit for dolphin swim and it was amazing. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. . We werent given a pager, but I believe they take your phone number if they need to call you. It looks like a very relaxing place to spend the day(s). All beach resorts should follow this example! We struggled with the tipping etiquette as well. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. The brand of the water bottle is Epura. Share your feedback in the comments section below. See photo above as evidence. Loved this thread and feel really good about it. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. I loved this guy - so wonderful and worked so hard!All restaurants were great. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! Might sound stupid but I cant seem to figure it out. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Every thing i read on your post was dead on. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Foods were good, pastries were amazing. We are going in January 2019, have been going since 2001. Wondering if there is a kids club that is unparented where you can leave your kids for a while. This area will be thick and lush in a few years. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Only a couple of the restaurants required reservations. Im glad that youve found the review helpful. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). It doesnt work the same if you are staying at the other resorts. Do you have any info on how you get the diamond access? Can you help us with the costs.? Hi. The raw beef is thinly sliced and served with a very hot grilling stone. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Cusco offers a variety of ceviche dishes. When using credits, your actual out of pocket cost is 16%, they call it tax. I dont recall if the pools were heated. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. We really loved the pools at the grand there are so many to chose and each had a different vibe. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Are tween kids safe to walk from the pool to the gaming area on their own? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Great review! Thank you again for your great review and tips. Wed like some quiet time if we can . Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Thanks! We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. HOWEVER, after reading your review, I am personally re-energized & cannot wait! Aside from tips, did your family spend in addition at the resort? Thank you! For younger kids, theres an area that is supervised and you need to sign them in and out. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. You pay the same price, but we get a small commission for every booking. Thanks for the thoroughness of this. Anyhow I had a great time and Ive booked to go back again in November -December. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. We traveled with a family of friends and had a fantastic time. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? Hi Martin they are separate resorts, but located side by side. Had a fabulous time and could have stayed longer. This was the only decent photo of him after 10+ attempts on the lazy river. Thats a lot of squid! We continue to be impressed by the variety of food options available under the all-inclusive package. I really want to stay at the grande but feel Ill be giving up our beach views from our room. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. We are going back feb 2021. I forget what this dish is called. Your room will be charged right away. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. When room service is included you have to order breakfast in bed, right? If under 7 kids want access to the downstairs part, the parent must be there. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. The landscaping is still quite new. Trip. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Assortment of fresh artisan cheese, fruit and nuts. And, no we didnt swim with the dolphins. Do you recall which swim up building is closest to the lobby? I . The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. Thank you!! Food was good and a lot of places to eat. We are glad you found the post helpful. Have a great time! There are several buildings on the property. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. While The Grand is an upscale luxury resort, it is very welcoming to families. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. You can order drinks and food while you enjoy a few rounds of bowling. It was a lot of food! Its well worth it! Its not cheap, but you get a lot for your money. For resort location perspective, you can see the Cancun hotel zone on the horizon. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Also are any of the pools at grand side heated? Awesome review!! One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. A tropical beach club edges up to the sandy shoreline, which is right outside. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. !Antonio and Luis provided excellent service. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Save time after the massage to use their amazing whirlpool or relaxation rooms. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! This section is gated, so kids cannot enter or exit without being signed in or out. The beach was perfect no seaweed like our visit in July. Yes, the service all around the resort is great. And so will your 4 year old. Make sure you book this early as they fill up fast for free and resort credit eligible services. We were very impressed by the spread. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. He had a soak every morning while watching cartoons. Travelled during spring break (near full capacity), two adults, two kids. and the food. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. Doh! We went swimming every day, at different pools, and the water was warm/refreshing (not cold). We were very impressed by the quality and options. Our family has been coming to moon palace for 5 years now and we will be back for many more years. Also do they provide a kettle in rooms? How is the Beach at The Grand at Moon Palace? You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Do you know what is included with that? Thanks for the great post. From world-class spas to thrilling nightly entertainment. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. The meat literally fell of my fork. First of all, thank you SO much for this review. With all the amenities it surely will have something for everyone. 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